en:Owners:My SEAT:My SEAT app:FAQ's 2019.0.5.0 COM/EN

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My SEAT App FAQs

Everything you want to know.

The My SEAT App is designed to serve as the main communication channel between you and SEAT.

The My SEAT DataPlug is an on-board diagnosis (OBD) connector, also known as a DataPlug, that you can plug into your SEAT’s on-board diagnosis interface via the port located in the left side of the driver’s footwell. The DataPlug collects various types of information throughout each trip and sends the data to your smartphone via Bluetooth. This provides you a detailed overview of your metrics, the status of your vehicle and more.

The My SEAT App without DataPlug has all the following features: Parking Utility, Cost Monitor, Symbol Recognition, Accident Report, Enjoy your SEAT, Car Manual, Offers, News, Maintenance Book, Roadside Assistance Call, Dealer Scheduling and Help.

If your My SEAT App is connected to a DataPlug, you can also access features for connected cars, such as: Car Status, Car Metrics and Trip Planning.

Find more information about each feature in the corresponding FAQ.

You can download the My SEAT App from the Apple App Store or Google Play Store.

The My SEAT App requires the following:

+ Smartphone with Android (4.0 or higher) or iOS (10.0 or higher) operating system

+ My SEAT App installed from the Play Store (Android) or the App Store (iOS)

+ Smartphone with an internet connection

You can find more information about the My SEAT App at www.seat.com/myseatapp or by calling SEAT Customer Care.

You will need the following components:

+ A smartphone with an Android (5.0 or higher) or iOS (10.0 or higher) operating system

+ The My SEAT App installed from the Play Store (Android) or App Store (iOS)

+ A smartphone with internet connection

+ The My SEAT DataPlug (available at your official SEAT dealership)

+ A car compatible with the DataPlug. Check if your SEAT is compatible here: www.seat.com/myseatapp

+ An active Bluetooth connection

You can find more information about the My SEAT App and car compatibility at www.seat.com/myseatapp or by calling SEAT Customer Care.

You can usually check your smartphone’s software version in its Settings menu.

Android: Settings-->About

iOS: Settings-->General-->About

To use the My SEAT App on your smartphone, you need to:

+ connect your phone to the internet

+ accept the location permissions and turn on the GPS signal

+ accept the push notification permissions

+ enable Bluetooth

The My SEAT DataPlug is connected to your smartphone via Bluetooth.

Yes, you can manage several SEAT vehicles in the My SEAT App. You can add up to 4 vehicles per user. Please take into account that only one vehicle can be selected at a time, and the app adapts to the selected vehicle. The other vehicles are stored in your “garage” in the app.

The app and most of its features are free of charge. You will always be notified if an additional cost can be incurred, such as by calling Roadside Asssitance.

Please note that the app requires you to have a mobile data package or internet connection in order to function. This may lead to additional costs.

Visit www.seat.com/myseatapp for detailed instructions.

If you have questions regarding the My SEAT App, please call us at SEAT Customer Care or contact your authorised SEAT workshop.

You'll have to download periodic software updates from the Google Play Store or the Apple App Store.

Each user can only see the data related to their respective phone.

It depends on the function. All the information displayed in the My Car section is saved automatically, so it should still appear on your new phone. However, functions such as Car Manual or Parking Utility are saved on your device, so you’ll have to download or create this information again.

The DataPlug transmits car data to your phone if:

+ the DataPlug is paired with the My SEAT App

+ the engine is on

+ your phone’s Bluetooth connection is enabled

For security reasons, the DataPlug only sends data to your phone when the car is not moving. If the engine is turned off, the DataPlug stops the information transfer.

The My SEAT DataPlug must be plugged into the OBD2 port. This is normally located on the left side of the driver’s footwell.

You can find more instructions on the installation process in the My SEAT App’s tutorial "What is the My SEAT DataPlug" or at www.seat.com/myseatapp.

After you have downloaded and installed the My SEAT App, launch the app and you will be guided through a step-by-step installation and connection process for the DataPlug.

It’s actually quite simple. First, sit down in your SEAT. Then open the app, activate your phone’s internet and Bluetooth connections and turn the ignition key. Next, pick up the DataPlug and find its PIN, located on its side or in the DataPlug box. Connect the My SEAT DataPlug to the OBD2 port in the footwell, open the app again and enter the DataPlug’s PIN. The DataPlug and app should now be connected.

The 8-digit PIN is on the DataPlug itself and also on a sticker on its packaging. It’s a good idea to take a picture of the PIN so you can easily access it during the pairing process.

There are two ways to check on the app if the connection with the DataPlug is active:

1. On the homescreen, there’s an icon resembling a mobile device. If it’s green, the DataPlug is paired with the app and the connection is active, i.e. the DataPlug is gathering car data. If the icon is grey, however, the DataPlug is paired with the app but the connection is not active, i.e. the DataPlug is not gathering car data.

2. If you access the Connectivity section via the side menu, you can see which vehicle is paired to the DataPlug by means of a switch button.

Yes. If the ignition is on, the My SEAT DataPlug is able to send data to your smartphone. However, the information is only sent when the car’s speed is 0 kph.

Yes, you can connect other devices (such as the hands-free system) to your vehicle while the DataPlug is connected.

Simply turn off your car and pull the My SEAT DataPlug out of the OBD2 port.

Only one smartphone can be actively connected at a time. However, you can disconnect the currently active connection and reestablish the connection with a new or different smartphone at any moment. The setup process is similar to the first time the device was started up.

If there are several paired smartphones in your vehicle, the smartphone closest to the My SEAT DataPlug is the one which is currently paired. As user information is confidential, only one device will receive warnings and notifications.

Each user only sees the data that was sent to their respective smartphone. Only the device paired with the DataPlug receives the latest data.

In principle, this is possible. But please note that SEAT accepts no liability for damage caused by a third-party DataPlug.

Printed information can be found in the DataPlug’s cardboard packaging. If you open the box from the top, you see the DataPlug itself. If you open it from the side, you can find printed information on the bottom of the box.

You can plug the DataPlug into your vehicle’s OBD2 port. In most models, you can find this under the steering wheel on the left side of the footwell (next to the pedals).

If you have more questions, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

To avoid draining the vehicle battery, the DataPlug turns itself off as soon as the vehicle is parked and the ignition is turned off.

Yes, there’s no limit to how many users can be connected to the same DataPlug. However, the connection can only be active for one user at a time, i.e. the DataPlug can send data to only one active My SEAT App account.

Data is always gathered in connection to a specific user, so your information will never be sent to another user. This remains true even if you are both using the same DataPlug or car in the My SEAT App.

You can get it after a workshop process. Please contact your dealer to schedule an appointment and receive more information.

First of all, check if your car is compatible with the DataPlug at www.seat.com/myseatapp.

If your car is compatible and the app still doesn’t connect with the DataPlug, you can try reconnecting the DataPlug: simply remove it from the OBD2 port and plug it in again.

If it still doesn’t work, delete your car from the app and try to pair it with the DataPlug again via the following steps:

+ Access the My Car section

+ Tap the trash can icon to delete the car

+ Start the pairing process again

If the problem persists, please contact SEAT Customer Care.

The My Car section shows you the features available for your selected car model. My Car is also a garage where you can add up to 4 vehicles and select the one you want to use. You can see which car you currently have selected and the list of features available for that model.

The information displayed in the black strip of the My Car section corresponds to the latest data collected by your DataPlug. If your phone isn't connected, the data will not be updated. For example, if you don't start your vehicle for five days, the data will be five days old.

You can check the date of the last update in the grey banner below the black strip.

At the moment, it isn’t possible to download or print information.

The My SEAT App will only show the features available for your selected car. It's possible that some features are available for one car model but not for another.

For example, new cars (from 2016 and later) come with an interactive Car Manual instead of a PDF.

Car Metrics shows you your vehicle’s most relevant metrics, such as its consumption, mileage and fuel level.

The black strip displays your car’s most recent metrics. When you tap on each metric in the strip, you can view historical data in charts. You can also filter all your data by month or year.

The black strip displays your car’s most recent metrics. When you tap on each metric in the strip, you can view historical data in charts. You can also filter all your data by month or year.

The data shown in the graphics is the historical data collected with your DataPlug. This means that if you didn’t connect your DataPlug every day, some columns might appear empty.

The information displayed in the black strip of the Car Metrics section corresponds to the latest data gathered from your DataPlug. If it’s not connected to your smartphone, the data will not be updated. For example, if you don’t start your vehicle for five days, the data will be five days old.

You can check the date of the last update in the grey banner below the black strip.

The charts display all your historical data. The current month’s data always appears as default.

The selected vehicle’s data is recorded for each metric. In the black strip, you will see the most recent data gathered by your DataPlug. If you select a specific metric, you will see the historical data for that metric in the chart field.

Yes, the information is always current as long as the ignition is on and your phone is in range of the Bluetooth connection. If the ignition is switched off or there’s no longer a connection to your smartphone, only the last recorded information is displayed.

For example, if you don’t start your vehicle for five days, the data will be five days old. You can check the date of the last update in the grey banner below the black strip.

The Car Status section displays current warnings and indicators and provides corresponding explanations and recommended actions.

Whenever your DataPlug is paired with the app, it will send information about any active warnings in the car at that moment. If you have Notifications enabled, you will receive a push notification with information about the warning once the engine is on and the speed is 0 kph.

The app will help you solve the incident according to the emergency level.

For example, if the warning instructs you to immobilise your car, the My SEAT App will help you find a Roadside Assistance service and will transmit your location to facilitate the arrival of the tow truck (if you have accepted this permission).

If the warning isn’t urgent, you will see a related commercial offer and the option to book an appointment with your favourite dealer.

Warnings and indicator lights inside the vehicle always take priority. If the displays don’t match, please check the connection between the My SEAT DataPlug and your smartphone*, or visit a SEAT dealership.

*It’s possible that the information displayed in the My SEAT App is not up to date. For example, if the warning was detected since the last time you connected your DataPlug to the app, the warnings will not be up to date. This can be solved by reconnecting the app with the DataPlug. In the Car Status section, there is a banner where you can check the date of the last update.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

Please note that warnings can vary from one car model to another due to technical specifics. If you’re not sure about an alert, please contact your SEAT dealer.

The information is current as long as your phone is within range of the Bluetooth connection, the ignition is on and your speed is 0 kph.

If the ignition is switched off or there’s no longer a connection to your smartphone, only the most recently collected data is displayed. For example, if you don’t start your vehicle for five days, the data will be five days old.

In addition, any damage or malfunctions that occur after the engine is switched off will not be recorded. For example, damage to the car’s underbody after the engine is off may cause engine oil to leak out. Since the car data hasn’t been updated during that time, the Car Status section won’t display any warnings regarding this.

Most SEAT cars from 2008 and later are compatible with the DataPlug, but not all of them. You can check if your car model is compatible with all available features at www.seat.com/myseatapp.

We’re working hard to make all cars compatible with the DataPlug in future releases.

When you use the Car Status service, your vehicle information is transmitted from your car to your smartphone via the DataPlug so you can visualise the data in the app.

Furthermore, depending on the urgency of the warning, certain information is sent to your favourite dealer so they can contact you and help you solve the issue.

In the case of urgent warnings, the following information is sent to your dealer:

+ Warning information: description and emergency level

+ Your contact information: name, email address and phone number

+ Your car information: vehicle identification number and mileage

+ Coordinates of where the incident happened to facilitate the arrival of Roadside Assistance (if necessary)

This issue probably has to do with your permissions.

First of all, check if you’ve accepted notification permissions for the My SEAT App.

If yes, make sure both Bluetooth and Geolocation* services are enabled on your phone.

* Please note that for iOS devices, you must give specific permissions regarding Geolocation, allowing the My SEAT App to "Always" use Geolocation.

In the Dealers section, you can view all SEAT dealers. The closest dealer will appear automatically if you've allowed location permissions. You can also search for SEAT dealers, see their contact information (including phone and email) and get directions on how to get there.

Please check that your phone's GPS signal is activated. You should also make sure you've allowed location permissions both on your phone and in the My SEAT App settings. To see the closest dealers, both signals must be enabled. If they aren't, the map will only display your country's capital city.

You can change your favourite dealer whenever you want by doing the following:

1. Go to the Dealers section (accessible via the homescreen)

2. Tap on the Find Dealers tab

3. Look for your new favourite dealer in the list

4. Select it as favourite

Only official SEAT Service dealers appear in the My SEAT App.

The My SEAT App uses your phone's GPS signal to take you to the nearest SEAT Service dealer or to your favourite dealer.

SEAT Service dealer opening times aren't available at the moment.

You can call via your telephone connection. This doesn't use any data.

The dealer only receives information if you request an appointment through the My SEAT App.

If there's not an authorised SEAT workshop in your desired postcode / place name, the list appears empty. It could also be the case that the workshop hasn't updated its information yet.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

If you don't have an active internet connection, you may not be seeing the latest search results.

Furthermore, if the workshop you're looking for isn't an official SEAT dealership, it won't appear in the app.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

In this section, you can find a list of offers available in your country.

It's possible that certain offers aren't available everywhere. To check if the offer you want is available from your favourite dealer, open the offer details:

My SEAT App (side menu) --> Offers --> tap on the specific offer

If the offer is available, you will see a green text: Offer available.

If the offer is not available, you will see a red text: Offer not available.

Book an Appointment lets you schedule an appointment with your favourite dealer.

The date is not final. After you've requested an appointment, your dealer will contact you to finalise the date and time.

Yes, you can.

In the booking form, you can select the dealer you want to visit. Your favourite dealer will appear as default, but you can easily change it to any other authorised dealer.

You can book an appointment whenever you want. Please take into account the following:

+ You can book an appointment directly from the Dealers section.

+ You can book an appointment from a specific offer. In this case, information about the related offer will be sent to your dealer.

+ You can book an appointment in the Maintenance section. In this case, the recommended maintenance work will be sent to your dealer.

+ In some cases, you can book an appointment if a warning is detected. This warning could also have a related offer.

The dealer will receive your name, surname, VIN, requested date, reason for your appointment, telephone number, mailing address and related offer (if applicable).

The Cost Monitor is a tool that helps you monitor your car-related expenses. You can manually add all the expenses related to your car. Simply enter the expense type, date, category, description and amount.

All the expenses are recorded in this section. You can get a visual overview of your historical data with graphics or detailed info of each month.

The My SEAT App differentiates between yearly and occasional expenses to make them easier for you. For example, if you add a yearly expense, you will receive a notification when this expense is one month away from its due date. It can be useful for reminding you to renew your car insurance, for example.

The grey strip shows the total expenses per month, while the black strip shows the total expenses per year.

Maybe you haven't completed all the fields required to add an expense. Make sure you've entered information in the following fields: expense type, date, category and amount.

If you've completed all the mandatory fields and you still can't add an expense, there might be a problem with your internet connection. Please check the connection and try again.

Don't worry, your expenses aren't deleted. Simply select the previous vehicle to see your expense information again. If you have more than one car in your garage, the Cost Monitor will only display the expenses for the car that is currently selected.

The Trips section lets you record your trips and visualise key metrics related to it.

This section collects the trip history that you have decided to record. Relevant data is collected from the time you tap Start a Trip until you tap Finish. You can view this data once the trip is complete.

The information saved for each trip is: average consumption of the trip, kilometres travelled, fuel consumed, cost associated to that trip, map of the route, location of the start and end point, and time and date.

It depends. If the DataPlug loses its connection to your phone, the trip will be automatically paused for two hours. If the trip isn’t resumed within these two hours, the data will be saved automatically. You’ll receive a notification when the trip data is saved.

This could be due to your driving time. The Total Time tab shows you only the time you were driving. This means that if you stopped to take a break, this time wouldn’t appear.

However, if you go to the Trip Detail section, you can check the moment the trip was started and the moment it was finished.

In Trip Detail, you can see the following:

+ A map with visual information about the trip

+ The start and end points of the trip

+ The start and end times of the trip

+ Summary of trip data (start date, time driven, distance, consumption, trip cost and fuel price)

In Trip Detail, you can see the following:

+ A map with visual information about the trip

+ The start and end points of the trip

+ The start and end times of the trip

+ Summary of trip data (start date, time driven, distance, consumption, trip cost and fuel price)

Unfortunately, you can’t download information from the app at this time.

To start a trip, go to:

Side Menu --> Start a Trip

or

My Car --> Trips --> Start a Trip

You’ll be asked the following details about the trip: category, name and fuel price. Fuel price isn’t a mandatory field, and you can add or change the information during or after the trip as well.

Starting with your first trip, all your data is stored on your smartphone. You can also delete the trips whenever you want.

The GPS signal may be deactivated on your mobile phone. Check if location permissions are accepted on your smartphone and in the My SEAT App settings. To save the trip route correctly, both signals must be enabled. 

The GPS signal may be deactivated on your mobile phone. Check if location permissions are accepted on your smartphone and in the My SEAT App settings. To save the trip route correctly, both signals must be enabled. In addition, areas with weak emission power (such as underground garages) may obstruct the signal and cause an incorrect recording.

If your problem persists, please contact SEAT Customer Care.

First, add a car to your My SEAT App. You can then access its respective Car Manual via the homescreen or the Help section (found in the side menu or the My Car section).

The alert means you haven't downloaded the manual yet. We strongly recommend that you download it. Simply tap the Manual icon and then the Download button.

Yes, this is the manual for your car model.

The Interactive Manual helps you better understand your car, such as essential information, safety, emergencies and a long list of other features. There's also an interactive panel at the top of the screen where you can access the different parts of the car simply by tapping on the corresponding images.

You can use the Interactive Panel to navigate your car's different features, such as the dashboard, engine, boot or radio. Swipe through the images to find the area you want to see. When you tap an image, it will display the various linked sections. Tap on one of these sections to learn more about the feature. Long press to see the title of the section, and then tap to open it.

Yes, there's a PDF version available in the My SEAT App.

The Interactive Manual is only available for models from 2016 and later.

Images and videos require an active internet connection. Please check that your device is online or connected to a trusted wifi network.

Apart from the Owners Manual, which could be interactive or PDF, you can also find the Radio Manual and Rescue Sheets.

This may be because we don't have enough information about your car to show you more than one type of manual.

Please check that the correct manual for your car appears. If it's not there, contact SEAT Customer Care.

In the Maintenance Book, you can check the recommended maintenance work for your car model depending on its age and total mileage. You can also book an appointment and your dealer will contact you.

Recommended maintenance work is not required. If in doubt, refer to the information displayed inside your vehicle and the instructions in the vehicle wallet, as these remain the authoritative sources.

We recommend following the app's information and recommendations, especially in the case of severe system faults, in order to prevent more serious damage to your vehicle. And please keep in mind that you might place yourself and others in danger by ignoring potential issues.

This issue may have to do with screen size. Try scrolling down, as the maintenance work may be hidden further down the page.

If the problem persists, please contact SEAT Customer Care.

This function is currently not supported. If you’re connected with the DataPlug, we can automatically set the correct kilometres, but we can’t access your car’s age, so please enter the years manually.

In the Symbol Recognition section, you can see your car's different symbols and access the related section of the Car Manual.

This usually occurs when there are connectivity issues. Try refreshing the Symbol Recognition page. Please also make sure you've entered a car in the My SEAT App.

This may be because you haven't downloaded the Car Manual yet. Download the Car Manual and try again.

If the problem persists, please contact SEAT Customer Care.

In the Help section, you can find the phone numbers of Roadside Assistance, Emergencies and SEAT Customer Care. In this section, you can also access the following features:

+ Symbol Recognition

+ Accident Report

+ Enjoy your SEAT

+ Car Manuals

If there's a possibility of additional costs, you will be notified.

You can call via your telephone connection. This doesn't use any data.

This function is currently not supported.

The Parking Utility section lets you save, display and share the location of your parked vehicle. You can set your parking time so you receive a notification when it expires. You can also share your parking space via WhatsApp or SMS, as well as get directions to your parking spot at any time.

You can see the navigation to your parked car via the Map button under the Parking Utility menu.

As long as you don't use the Share function to post or send your vehicle location, only you can see where you parked.

Based on the GPS technology used by your phone, the position is usually accurate within 5 to 10 metres. However, this data may be affected by a number of different factors. In underground car parks, for example, the GPS signal is weakened by the thickness of the walls. As a result, the system can't guarantee an exact position.

Notification permissions may be deactivated on your phone. Make sure you've allowed the notification permissions on your phone and in the My SEAT App settings. To receive this notification, both signals must be enabled:

My SEAT App side menu --> Settings --> Enable push notifications

This may be due to various factors:

The GPS signal on your phone is deactivated. Please activate the GPS function in order to use all app functions.

The signal may also be impaired in areas with weak reception, such as underground car parks, resulting in the parking spot not being displayed incorrectly.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

Call for Assistance makes an emergency call to the SEAT Roadside Assistance service. If you've allowed the necessary permissions, your location will be sent to Roadside Assistance to facilitate the arrival of the tow truck.

If you have a contract for SEAT Roadside Assistance, the only cost is the telephone call.

You can call via your telephone connection. This doesn't use any data.

Using the app, you can contact Roadside Assistance at any time, even when you're abroad. When you tap on the Roadside Assistance call button, you’ll be asked to make the call local or international.

This function is currently not supported.

After logging in, you can find Roadside Assistance (Call for Assistance) under:

Side Menu --> Call for Assistance (at the top)

Help --> Roadside Assistance

If you accepted the initial conditions during registration, your telephone number, name and surname, language and geolocation are transferred through the Roadside Assistance call.

In the Accident Report section, you can see and access the registered reports created by the My SEAT App. You can also email reports in PDF format or delete old ones.

To create a new accident report, tap Add a New Report. You can then record the accident's location, the parties involved and other details.

Yes, the My SEAT App lets you take photos and attach them to the report. You can also add notes recording all the details.

If your data hasn't been registered, try the process again. If the problem persists, please contact SEAT Customer Care.

Enjoy Your SEAT helps you take full advantage of everything your car has to offer. You will find driving tips, information about your car model, safe driving measures and advice on how to take care of your car.

The Driving Tips section is currently the same for all SEAT car models. We are working on making this content model-specific.