2020.0.11.0 COM/EN

Frequent Asked Questions

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My SEAT App FAQs

Everything you want to know.

My SEAT App is aimed to be the main communication channel between SEAT and its customers. Thanks to its connection with the My SEAT DataPlug device, SEAT cars from 2008 onwards will turn into connected cars.

If you don´t have a DataPlug device you can use My SEAT App too, with functionalities not related to a connected car.

My SEAT DataPlug is an OBD connector (on-board diagnosis), also referred to as a DataPlug, which is plugged into the diagnosis interface (on-board diagnosis) of your SEAT. It collects different types of information during a journey and sends it to your smartphone via Bluetooth. Your will then be able to keep track of the metrics and status of your vehicle and receive alerts if needed.

The My SEAT App without DataPlug has all the following features: Parking Utility, Cost Monitor, Symbol Recognition, Accident Report, Enjoy your SEAT, Car Manual, Offers, News, Maintenance Book, Roadside Assistance Call, Dealer Scheduling and Help.

If your My SEAT App is connected to a DataPlug, you can also access features for connected cars, such as: Car Status, Car Metrics and Trip Planning.

Find more information about each feature in the corresponding FAQ.

 My SEAT App is available at the Apple App Store or the Google Play Store.

You will need the following:

- Smartphone with Android (6.0 or higher) or iOS (10.0 or higher) operating system

- My SEAT App installed from the Play Store (Android) or the App Store (iOS)

- Smartphone with an internet connection

You can find further information about My SEAT App at the SEAT website: www.seat.com/myseatapp or by calling SEAT Customer Care.

You will need the following components:

- A smartphone with an Android (6.0 or higher) or iOS (10.0 or higher) operating system.

- My SEAT App installed from Play Store (Android) or the App Store (iOS).

- A smartphone with Internet connection.

- My SEAT DataPlug (available at your Official SEAT dealership).

- A SEAT car compatible with My SEAT DataPlug. Please check in this URL if your car is compatible: www.seat.com/myseatapp

- The  Bluetooth activated. 

- The car engine must be on.

You can find further information about My SEAT App and compatibility at SEAT website: www.seat.com/myseatapp or by calling SEAT Customer Care.

You can usually check your smartphone’s software version in its Settings menu.

Android: Settings-->About

iOS: Settings-->General-->About

What do I need to do in order to use My SEAT App?:

- connect your phone to the internet

- accept the location permissions and turn on the GPS signal

- accept the push notification permissions

- enable your phone's Bluetooth function

My SEAT DataPlug and your smartphone are connected via Bluetooth.

You can manage several SEAT vehicles in My SEAT App. You will be able to add up to 4 vehicles related to one single user. Please, take into account that there always be one single car selected and the App will be adapted to these car models. The rest of the vehicles will be in the Garage section. Only the car selected can be paired with the My SEAT DataPlug. If you want to connect the DataPlug with another car of the garage, you will have to select it from Garage section.

In addition, My SEAT DataPlug only can be connected to one single Smartphone at any given time.  This means that if two smartphones are trying to connect with the DataPlug, only one will do it.

The app and most of its features are free of charge. You will always be notified if an additional cost can be incurred, such as by calling Roadside Asssitance.

Please note that the app requires you to have a mobile data package or internet connection in order to function. This may lead to additional costs.

Visit www.seat.com/myseatapp for detailed instructions.

If you have questions regarding My SEAT App, please call us at SEAT Customer Care or contact your authorised SEAT workshop.

You'll have to download periodic software updates from the Google Play Store or the Apple App Store.

Each user can only see the data related to their respective phone.

It depends on the function. All the information displayed in the My Car section is saved automatically, so it should still appear on your new phone. However, functions such as Car Manual or Parking Utility are saved on your device, so you’ll have to download or create this information again.

My SEAT DataPlug will collect car data when paired to My SEAT App, the engine is on and the  Bluetooth connection with the smartphone is enabled.

For security reasons, the My SEAT DataPlug device only sends the data to the smartphone when the car's velocity is 0. When the engine is switched off, the DataPlug stops the information transference.

My SEAT DataPlug must be plugged into the OBD2 port. This is normally located on the left side of the driver’s footwell.

You can find more instructions about the installation process in the "What is My SEAT DataPlug" tutorial of the My SEAT App or in the website: www.seat.com/myseatapp.

The My SEAT DataPlug device is compatible with most of SEAT vehicles manufactured as of 2008 with a petrol or diesel engine.

You can find further information at www.seat.com/myseatapp

After you have downloaded and installed My SEAT App, you will be guided through the installation and connection process for the DataPlug device step by step when you first launch the app. 

It's very easy: sit in your SEAT, open the App, activate the Internet and Bluetooth connection functions on your smartphone and turn the car key. Then take the My SEAT DataPlug device and find the PIN, which is located on the side of the device or in the DataPlug box. Connect the device to the OBD2 port in the footwell and then enter to the App to introduce the DataPlug PIN. The connection will now be made.

The 8-digit PIN is on the My SEAT DataPlug device itself and also on a sticker on the packaging. We recommend you to take a picture of the PIN to have it easy accessible when doing the pairing process.

After successfully pairing your smartphone, the Bluetooth connection will be made within 5 seconds. After interrupting the connection, e.g. due to leaving the vehicle, the connection is restored automatically.

You have two ways to check if the connection with My SEAT DataPlug is done:

- In the Home page you will see a mobile device icon confirming My SEAT Dataplug is paired with the App. When the icon is green, it means that the connection is active and the DataPlug device is gathering car data; if it is grey, it means that the connection is not active and the DataPlug device is not gathering car data.

- In the Garage section (accessible from the home page of the App), you can also visualize which is the car paired to My SEAT DataPlug with a switch button.

When the ignition of your vehicle is switched on, My SEAT DataPlug is able to send data to your smartphone. The information will only be sent when the speed of the car is 0.

Yes, you can connect other devices (such as the hands-free system) to your vehicle while the DataPlug is connected.

Simply turn off your SEAT vehicle and pull the My SEAT DataPlug device out from the OBD2 port.

It is only possible to connect one smartphone at a time to My SEAT DataPlug. However, it is possible to disconnect your smartphone and connect a new/different one at any time.

Please note: if there are several paired smartphones in the vehicle, it is always the smartphone closest to the My SEAT DataPlug that is paired. Also consider that the user information is confidential, so only one device will receive the warnings and notifications.

Each user only sees the data that was sent to their respective smartphone. Only the device paired with the DataPlug receives the latest data.

In principle, this is possible. But please note that SEAT accepts no liability for damage caused by a third-party DataPlug.

Printed information can be found in the DataPlug’s cardboard packaging. If you open the box from the top, you see the DataPlug itself. If you open it from the side, you can find printed information on the bottom of the box.

You can plug the DataPlug into your vehicle’s OBD2 port. In most models, you can find this under the steering wheel on the left side of the footwell (next to the pedals).

If you have more questions, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

To avoid draining the vehicle battery, My SEAT Dataplug turns itself off as soon as the vehicle is parked and the ignition turned off.

There are no limits in terms of the amount of users connected to the same DataPlug. However, the connection can only be active with one single user at the same time (we understand per active when the DataPlug is sending data to My SEAT App).

The data is always gathered related to a user, so this will never be sent to another user even when the DataPlug device or the car used in My SEAT App is the same.

You can get it after a workshop process. Please contact your dealer to schedule an appointment and receive more information.

First of all, check if your car is compatible with My SEAT DataPlug in www.seat.com/myseatapp

If so and the App still does not connect with the DataPlug device, you can try to connect the DataPlug again: just remove it from the OBD2 port and plug it again.

If it still does not work, delete the car from the App and try to pair with My SEAT DataPlug again:

1. Access My Car section

2. Click on the garbage icon to delete the car

3. Start the pairing process again

If the problem persists, please contact the SEAT Customer Care.

The pairing process must be done from the App not from configuration--> Bluetooth. The first time, it is necessary that the app is open, especially in IOS.

In order to assure the pairing process you must follow the next steps:

1. Assure that My SEAT DataPlug is correctly connected with the OBD port.

2. Your car has been built in 2008 or is a suitable car. You can check your car compatibility in the next link: https://www.seat.com/owners/your-seat/my-seat-app.html 

3. Assure that you have the last version of My SEAT App.

4. Check that your smartphone has:

- Android (6.0 or higher) or iOS (10.0 or higher) operating system.

- Bluetooth is activated.

- Geolocation licenses are accepted and activated.

- Internet signal and data connection are activated.

In order to establish a safe connection with My SEAT DataPlug, it is necessary to do the pairing first with the device and secondly with the car Bluetooth. (In case your smartphone was already connected via Bluetooth to the car (music)/hands-free module please disconnected for the first pairing with the DataPlug. For the following times you won't have any problem). Please follow the next steps:

1. Turn off the radio to avoid the direct connection with the car Bluetooth (it is also recommended to decuple the car Bluetooth from your smartphone settings).

2. Exit the app and open again.

3. Wait until the pairing with the device is done.

4. Turn on the radio and connect with the car.

After the first pairing is successful, the DataPlug device will be connected automatically when the Bluetooth in your phone is switched on and you have started the car ignition. My SEAT App will activate, record your car metrics, and notify if you have any car status alerts.

That's the case for the Android version. Even if My SEAT App is totally closed, if you have started the car ignition and the Bluetooth in the smartphone is on, My SEAT App will wake up, record your car metrics, and notify if you have any car status alerts. and the app will record your car metrics. For the iOS version the app must be open in foreground or background.

When the App is working in the background, a process is listening and looking for the DataPlug device. The aim is to reconnect to the car once the user is driving again. This process, depending on the device, could consume up to 12% of the battery.

The Garage section shows you all the cars you have added on the app and which car you currently have selected. You can add up to 4 vehicles and select the one you want to use.

The cars added through My SEAT DataPlug will be paired. In case you add a car via the VIN number the car will be unpaired.

In case of paired cars we have 2 states. Connected means My SEAT App has connection with the car and is receiving all the information. Disconnected is when, although having the car paired on the app, the app has no connection with the car. This happens when the car is not started or the Bluetooth is not turned on.

This function is currently not supported.

Car Metrics shows you your vehicle’s most relevant metrics, such as its consumption, mileage and fuel level.

The black strip displays your car’s most recent metrics. When you tap on each metric in the strip, you can view historical data in charts. You can also filter all your data by month or year.

The black strip displays your car’s most recent metrics. When you tap on each metric in the strip, you can view historical data in charts. You can also filter all your data by month or year.

The data shown in the graphics is the historical data that you have collected with My SEAT DataPlug, so if you have not connected your DataPlug device every day, it may possible that some columns are empty.

The Car Metrics information is automatically updated each time you connect your smartphone to My SEAT DataPlug. 

For iOS devices it's important to keep the app opened at least in background in order to ensure the data is flowing. 

You can check when was the last update above the graphic was.

For the selected vehicle, the data for each metric is recorded. In the black strip you will see the most current data gathered by the DataPlug device. Once you select one of the metrics, you will see the historical data registered in the chart area.

Yes, the information is always current as long as the ignition is on and your phone is in range of the Bluetooth connection. If the ignition is switched off or there’s no longer a connection to your smartphone, only the last recorded information is displayed.

For example, if you don’t start your vehicle for five days, the data will be five days old. You can check the date of the last update in the grey banner below the black strip.

The Car Status section displays current warnings and indicators and provides corresponding explanations and recommended actions.

Whenever your DataPlug is paired with the app, it will send information about any active warnings in the car at that moment. If you have Notifications enabled, you will receive a push notification with information about the warning once the engine is on and the speed is 0 kph.

The app will help you solve the incident according to the emergency level.

For example, if the warning instructs you to immobilise your car, the My SEAT App will help you find a Roadside Assistance service and will transmit your location to facilitate the arrival of the tow truck (if you have accepted this permission).

If the warning isn’t urgent, you will see a related commercial offer and the option to book an appointment with your favourite dealer.

Warnings and indicator lights inside the vehicle always take priority. If the displays don’t match, please check the connection between the My SEAT DataPlug and your smartphone*, or visit a SEAT dealership.

*It’s possible that the information displayed in the My SEAT App is not up to date. For example, if the warning was detected since the last time you connected your DataPlug to the app, the warnings will not be up to date. This can be solved by reconnecting the app with the DataPlug. In the Car Status section, there is a banner where you can check the date of the last update.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your preferred dealership.

Please note that warnings can vary from one car model to another due to technical specifics. If you’re not sure about an alert, please contact your SEAT dealer.

The information is current as long as your phone is within range of the Bluetooth connection, the ignition is on and your speed is 0 kph.

If the ignition is switched off or there’s no longer a connection to your smartphone, only the most recently collected data is displayed. For example, if you don’t start your vehicle for five days, the data will be five days old.

In addition, any damage or malfunctions that occur after the engine is switched off will not be recorded. For example, damage to the car’s underbody after the engine is off may cause engine oil to leak out. Since the car data hasn’t been updated during that time, the Car Status section won’t display any warnings regarding this.

Most SEAT cars from 2008 and later are compatible with the DataPlug, but not all of them. You can check if your car model is compatible with all available features at www.seat.com/myseatapp.

We’re working hard to make all cars compatible with the DataPlug in future releases.

When you use the Car Status service, your vehicle information is transmitted from your car to your smartphone via the DataPlug so you can visualise the data in the app.

Furthermore, depending on the urgency of the warning, certain information is sent to your favourite dealer so they can contact you and help you solve the issue.

In the case of urgent warnings, the following information is sent to your dealer:

+ Warning information: description and emergency level

+ Your contact information: name, email address and phone number

+ Your car information: vehicle identification number and mileage

+ Coordinates of where the incident happened to facilitate the arrival of Roadside Assistance (if necessary)

This issue probably has to do with your permissions.

First of all, check if you’ve accepted notification permissions for the My SEAT App.

If yes, make sure both Bluetooth and Geolocation* services are enabled on your phone.

* Please note that for iOS devices, you must give specific permissions regarding Geolocation, allowing the My SEAT App to "Always" use Geolocation.

In the Dealers section, you can view all SEAT dealers. The closest dealer will appear automatically if you've allowed location permissions. You can also search for SEAT dealers, see their contact information (including phone and email) and get directions on how to get there.

Your phone's GPS signal may not be activated. Please also make sure you've allowed location permissions on your phone and in My SEAT App settings. To see the closest dealer, both signals must be enabled. If they aren't, the map will only display your country's capital city.

During the first registration process you will be asked to select your favourite dealer. You can change it any time afterwards accessing the Dealers section.

You can change your favourite dealer whenever you want by doing the following:

1. Go to the Dealers section (accessible via the homescreen).

2. Tap on the All Dealers tab.

3. Search and select your new favourite dealer in the list (press on "More info").

4. Select it as favourite (press on "Set as my favourite Dealer").

Only official SEAT Service dealers appear in My SEAT App.

My SEAT App uses your phone's GPS signal.

SEAT Service dealer opening times aren't available at the moment.

You can call via your telephone connection. This doesn't use any data.

When you call via My SEAT App the dealer doesn't receive any information about you or your vehicle. The information is just sent when you book an appointment through the app or when an alert occurs.

In this section, you can find a list of offers available in your country.

It's possible that certain offers aren't available everywhere. To check whether the offer you want is available from your favourite dealer, open the offer details:

Home Screen --> Offers --> For me / All offers

In this section you can find general offers and personalized offers. If you change your vehicle, general offers will remain the same. Only the personalized offers will change according to the connected car model.

Book an Appointment lets you schedule an appointment with your favourite dealer.

The date is not final. After you've requested an appointment, your dealer will contact you to finalise the date and time.

Yes, you can.

In the booking form, you can select the dealer you want to visit. Your favourite dealer will appear as default, but you can easily change it to any other authorised dealer.

This feature is not available at the moment. You will have to contact directly the dealer in case you want to cancel your appointment.

You can book an appointment whenever you want from different places within the app:

* From "connect your DataPlug" screen selecting on "Get My SEAT DataPlug" button.

* Directly from the Dealers section.

* From a specific offer. In this case, information about the related offer will be sent to your dealer.

* In the Maintenance section. In this case, the recommended maintenance plan will be sent to your dealer.

* In some cases, you can book an appointment if a warning alert appears. If this warning has a related offer also will be sent to your dealer.

The dealer will receive:

* VIN number

* Desired date

* Reason for your appointment

* Name and Surname

* Telephone number

* Email 

* Related offer (in case it has been booked through an offer)

In case of booking an appointment through an alert, apart from the information listed above, the dealer will also receive the time the app read the alert, geolocalization, alert description, alert ID, alert emergency level, mileage and the related offer in case Market has a related offer to the Alert.

The Cost Monitor is a tool that helps you monitor your car-related expenses. You can manually add all the expenses related to your car. Simply enter the expense type, date, category, description and amount.

All the expenses are recorded in this section. You can get a visual overview of your historical data with graphics or detailed info of each month.

The My SEAT App differentiates between yearly and occasional expenses to make them easier for you. For example, if you add a yearly expense, you will receive a notification when this expense is one month away from its due date. It can be useful for reminding you to renew your car insurance, for example.

The grey strip shows the total expenses per month, while the black strip shows the total expenses per year.

Maybe you haven't completed all the fields required to add an expense. Make sure you've entered information in the following fields: expense type, date, category and amount.

If you've completed all the mandatory fields and you still can't add an expense, there might be a problem with your internet connection. Please check the connection and try again.

Don't worry, your expenses aren't deleted. Simply select the previous vehicle to see your expense information again. If you have more than one car in your Garage, the Cost Monitor will only display the expenses for the car that is currently selected.

My SEAT App can detect a refueling from 10 liters to more.

The Trips section lets you record your trips and visualise key metrics related to it.

This section collects the trip history that you have decided to record. Relevant data is collected from the time you tap Start a Trip until you tap Finish. You can view this data once the trip is complete.

The information saved for each trip is: average consumption of the trip, kilometres travelled, fuel consumed, cost associated to that trip, map of the route, location of the start and end point, and time and date.

It depends. If the DataPlug loses its connection to your phone, the trip will be automatically paused for two hours. If the trip isn’t resumed within these two hours, the data will be saved automatically. You’ll receive a notification when the trip data is saved.

This could be due to your driving time. The Total Time tab shows you only the time you were driving. This means that if you stopped to take a break, this time wouldn’t appear.

However, if you go to the Trip Detail section, you can check the moment the trip was started and the moment it was finished.

In Trip Detail, you can see the following:

+ A map with visual information about the trip

+ The start and end points of the trip

+ The start and end times of the trip

+ Summary of trip data (start date, time driven, distance, consumption, trip cost and fuel price)

In Trip Detail, you can see the following:

+ A map with visual information about the trip

+ The start and end points of the trip

+ The start and end times of the trip

+ Summary of trip data (start date, time driven, distance, consumption, trip cost and fuel price)

Unfortunately, you can’t download information from the app at this time.

To start a trip, go to:

Side Menu --> Start a Trip

or

My Car --> Trips --> Start a Trip

You’ll be asked the following details about the trip: category, name and fuel price. Fuel price isn’t a mandatory field, and you can add or change the information during or after the trip as well.

Starting with your first trip, all your data is stored on your smartphone. You can also delete the trips whenever you want.

The GPS signal may be deactivated on your mobile phone. Check if location permissions are accepted on your smartphone and in the My SEAT App settings. To save the trip route correctly, both signals must be enabled. 

The GPS signal may be deactivated on your mobile phone. Check if location permissions are accepted on your smartphone and in the My SEAT App settings. To save the trip route correctly, both signals must be enabled. In addition, areas with weak emission power (such as underground garages) may obstruct the signal and cause an incorrect recording.

If your problem persists, please contact SEAT Customer Care.

When you add a car to the app, you can then access the Car Manual via the homescreen.

Yes, this is the manual for your car model.

The Interactive Manual helps you better understand your car, such as essential information, safety, emergencies and a long list of other features. There's also an interactive panel at the top of the screen where you can access the different parts of the car simply by tapping on the corresponding images.

You can use the Interactive Panel to navigate your car's different features, such as the dashboard, engine, boot or radio. Swipe through the images to find the area you want to see. When you tap an image, it will display the various linked sections. Tap on one of these sections to learn more about the feature. Long press to see the title of the section, and then tap to open it.

Yes, there's a PDF version available on My SEAT App.

The Interactive Manual is only available for models from 2016 and later.

Images and videos require an active internet connection. Please check that your device is online or connected to a trusted wifi network.

Apart from the Owner’s Manual, which can be interactive or on PDF, you can also find the Radio Manual and Rescue Sheets.

In the Symbol Recognition section, you can see your car model's different symbols and access the related section of the manual.

This usually occurs when there are connectivity issues. Try refreshing the Symbol Recognition screen. Also, make sure you've entered a car in My SEAT App.

This may be because you haven't downloaded the Car Manual yet. Download the Car Manual and try again.

If the problem persists, please contact SEAT Customer Care.

In the Maintenance section you can check the recommended maintenance work for your car model depending on its age and total mileage. You can also book an appointment and your dealer will contact you.

Recommended maintenance work is not required. If in doubt, refer to the information displayed inside your vehicle and the instructions in the vehicle wallet, as these remain the authoritative sources.

We recommend following the app's information and recommendations, especially in the case of severe system faults, in order to prevent more serious damage to your vehicle. And please keep in mind that you might place yourself and others in danger by ignoring potential issues.

It may happen that your car model doesn't have any maintenance plan in your country.

This function is currently not supported. If you are connected to the DataPlug device only the kilometers are automatically set.

In the Symbol Recognition section, you can see your car's different symbols and access the related section of the Car Manual.

This usually occurs when there are connectivity issues. Try refreshing the Symbol Recognition page. Please also make sure you've entered a car in the My SEAT App.

This may be because you haven't downloaded the Car Manual yet. Download the Car Manual and try again.

If the problem persists, please contact SEAT Customer Care.

You can access your account from the main screen tapping on your avatar icon.

You will find Help and Settings sections.

What can I find in the Help section?

In the Help section, you can find the phone numbers of Roadside Assistance, Emergencies and SEAT Customer Care. You can also access the Accident Report.

Does my call incur additional costs?

If there's a possibility of additional costs, you will be notified.

Can I call via my phone or do I have to use the app?

You can call via your telephone connection. This doesn't use any data.

Does the My SEAT DataPlug automatically detect an accident and send a request for help to the relevant authorities?

This function is currently not supported.

What is the Accident Report?

Thanks to the Accident Report section, you can easily generate accident reports including descriptions, images and location and send them to your email.

Can I attach photos to the report as evidence?

Yes, My SEAT App allows you to take photos and attach them to the report. You can also add notes recording all the details.

How can I get the Accident Report?

Once you have finished and saved the report, tap on the "Send report" button and the report will be sent to your registered email in a PDF format.

What can I find in the Settings section?

You will be able to manage the  following sections and content:

* Notifications

* Country & Language

* Legal Texts

* App's version

The Parking Utility section lets you save, display and share the location of your parked vehicle. You can set your parking time so you receive a notification when it expires. You can also share your parking space via WhatsApp or SMS, as well as get directions to your parking spot at any time.

If you have allowed the location permissions, My SEAT App will save your parking loaction automatically.

In order to save your parking location in your iPhone, the app needs to be oppened at least in background besides having the location permissions allowed.

You can see the navigation to your parked car via the Map button under the Parking Utility menu.

As long as you don't use the Share function to post or send your vehicle location, only you can see where you parked.

Based on the GPS technology used by your phone, the position is usually accurate within 5 to 10 metres. However, this data may be affected by a number of different factors. In underground car parks, for example, the GPS signal is weakened by the thickness of the walls. As a result, the system can't guarantee an exact position.

Notification permissions may be deactivated on your phone. Make sure you've allowed the notification permissions on your phone and in the My SEAT App settings. To receive this notification, both signals must be enabled:

My SEAT App side menu --> Settings --> Enable push notifications

Check if the GPS signal on your phone is deactivated. Please activate the GPS function in order to use all app functions. The signal may also be too weak in some areas such as underground car parks.

If the problem persists, please contact SEAT Customer Care or your Service Advisor at your chosen dealership.

DataPlug updates allow you to receive more information about your vehicle by improving signal reception.

If you have allowed to receive notifications, My SEAT App will let you know when a new update is available.

Call for Assistance makes an emergency call to the SEAT Roadside Assistance service. If you've allowed the necessary permissions and have entered your telephone number in your SEAT ID profile, your location will be sent to Roadside Assistance to facilitate the crane arrival.

If you have a contract for SEAT Roadside Assistance, the only cost will be the telephone call.

You can call via your telephone connection. This doesn't use any data.

Using the app you can contact Roadside Assistance at any time, even when you're abroad. 

Whenever you tap on the Roadside Assistance call, you will be asked to make the call Local or International.

This function is currently not supported.

After logging in, you can find Roadside Assistance (Call for Assistance) under:

Side Menu --> Call for Assistance (at the top)

Help --> Roadside Assistance

During the roadside assistance call, the telephone number, name and surname, language and geolocation are transferred. All this data will only be sent if the initial conditions have been accepted during the registration.

In the Accident Report section, you can see and access the registered reports created by the My SEAT App. You can also email reports in PDF format or delete old ones.

To create a new accident report, tap Add a New Report. You can then record the accident's location, the parties involved and other details.

Yes, the My SEAT App lets you take photos and attach them to the report. You can also add notes recording all the details.

If your data hasn't been registered, try the process again. If the problem persists, please contact SEAT Customer Care.

Enjoy Your SEAT helps you take full advantage of everything your car has to offer. You will find driving tips, information about your car model, safe driving measures and advice on how to take care of your car.

The Driving Tips section is currently the same for all SEAT car models. We are working on making this content model-specific.