en:company:privacy Policy 2020.0.1.0 COM/EN

Privacy Policy.

Through this Privacy Policy, we inform you about the collection, processing and use of your personal data through the website www.seat.com.  

Who is the data controller of your personal data?

Data controller identity:   SEAT, S.A., con CIF A-28049161
Address: Autovía A-2, Km. 585, 08760 Martorell (Barcelona)
E-mail Address: customercare@seat.es
Data Protection Officer Contact:  dataprotection@seat.es   

How do we use your personal data and what is the lawful basis for processing your personal data?

SEAT, S.A. (hereinafter, ‘SEAT’) will process the personal data by your provided, as well as other personal data that SEAT may have access through the use of the following forms with the purposes specified in each case:

1.     Contact Us form: Manage your request and contact you to fulfill your specific request/enquiry/claim.

In relation to the “Contact us form” located in the fleet section, the main purpose is to manage your request in order to provide with information about our products and services.

The legal basis for the processing of your personal data through these forms is your consent as the data subject.

2.     Diesel form:
Manage your request for verifying if your vehicle is an affected Volkswagen diesel engine.

The legal basis for the processing of your personal data is your consent as the data subject.

3.     Whistleblower System
: Handling your complaints that you have filed through the Whistleblowing channel and adopting the disciplinary or legal measures applicable to each case. 

The processing is necessary for compliance with the legal obligation to resolve any queries made pursuant to the Spanish Criminal Code (Organic Act nº 10/1995), of 23 November, as well as SEAT's legitimate interest in preventing, investigating and controlling criminal offences and infringements included in its Code of Conduct.

The processing of your personal data is strictly necessary to manage your request or in order to comply with the aforementioned legal obligations.

Under no circumstances will SEAT carry out automated decisions based on the submitted data.

What other recipients will the data be disclosed to?

For the “Contact Us forms” located in the fleet section and the “Dieselform”, in order to manage your request, SEAT will communicate your personal data to the Importer in your country or to your SEAT SERVICE with the purpose of contacting you and answer your requests. If your Importer or SEAT SERVICE is located outside the EU, this might involve a necessary international transfer of your data. In relation to the contact us form, where necessary, your data can also be disclosed to the Importer or the SEAT SERIVE in your country.

Likewise, SEAT requires the support of service providers. These third parties may have access to your data, but they always be acting in name and on our behalf, following our instructions, and in no case will they process your data for their own purposes.

On the other hand, in relation to the whistleblower system, your personal data will only be accessed by third parties to whom SEAT is legally or contractually obliged to provide it, as well as by companies in the legal sector and the Volkswagen Group to whom SEAT has entrusted the provision of consultancy and advisory services in connection with the management of the channel, on behalf of SEAT, to the extent necessary for the provision of those services. Under no circumstances will SEAT carry out international transfers of your personal data to third countries or international organizations.

How long do we retain your data?

SEAT will retain your personal data for the time necessary in order to provide you with an answer in regard to your request, while the erasure of your personal data has not been requested by you as well as during the time necessary in order to comply with the legal obligations needed in each case.

Regarding personal data collected in order to comply with the obligation to manage complaints through the Whistleblower System, SEAT will keep your personal data for the time strictly necessary to decide on the appropriateness of initiating an investigation into the alleged facts and, once decided, they will be duly blocked in order to comply with the corresponding legal obligations in each case. In any case, your personal data will be deleted within a maximum period of three months from their introduction in the complaints channel, unless they are kept in order to certify the functioning of SEAT's crime prevention model.

What are your rights as affected individual?

Right     Content
Access You can get information if SEAT processes your personal data, as well as consult your personal data included in the SEAT files.
Rectification You can modify your personal data when it’s inaccurate as well as complete those that are incomplete.
Erasure You may request the deletion of your personal that when, among other reasons, the data is no longer necessary for the purpose that were collected.
Objection You may request that your personal information to not be processed. SEAT will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
Limitation of the processing

You can request the limitation to the processing of your personal data in the following cases:

  • While objection of the exactitude of your personal data is being checked;
  • When the data processing is illegal, your object the deletion of your data and request the limitation of its use;
  • When SEAT does not need to process your data, but you need it for the exercise of defense claims;
  • When you have opposed the processing of your personal data for the fulfillment of a mission of public interest or for the satisfaction of a legitimate interest while it is verified if the legitimate reasons for the processing prevail over yours.
Portability You can receive, in electronic format, the personal data that you have given us and those that have been obtained from your contractual relationship with SEAT, as well as to transmit them to another entity.

To exercise your rights, you must attach a copy of your ID or another document which proves your identity and clearly indicating the right you want to exercise. You can exercise these rights by sending an email to: 

  • customercare@seat.es  if you have provided your personal data through the contact or diesel form.
  • transparencia@seat.es if you have provided your personal data through the Whistleblower System.

The exercise of these rights is free of charge.

If you consider that SEAT has not processed your personal data in accordance with the applicable regulations, you may submit a claim to the Spanish Data Protection Agency through the website www.aepd.es