The SEAT Group advocates for a corporate compliance culture, binding itself by both domestic and international legislation, and by internal regulations of the Company and the Volkswagen Group. For this reason, we make available to our customers, employees, business partners and third parties, the following points of contact:
CUSTOMER SERVICE CHANNEL
Have problems arisen with the workshop or the authorised dealer where you bought or had your car repaired? Do you have any questions about our cars or services?
For these situations, should you need to send complaints or queries, you can contact our Customer Service team by e-mail (firstname.lastname@example.org).
Additionally, you can also contact us by filling in out a form through the following link.
Are you aware of the existence of founded evidence which concerns corruption or other possible irregularities, non-compliance or any unlawful behavior, the principles set out in our Code of Conduct or rules governing SEAT Group?
We believe that transparency and trust are essential to the sustainability and long-term success of the Company, therefore the SEAT Group provides its Anti-corruption Guideline as well as with the following Whistleblowing Channels. If we have Reasonable Suspicion of a violation of the Code of Conduct or any Serious Regulatory Violation in our work environment, we can use the Group Whistleblower System to report this – either by giving our name or anonymously. Serious Regulatory Violations significantly harm the reputation or the financial interests of the Volkswagen Group or one of its Group companies.
Complying with statutory regulations and internal rules has top priority at SEAT. We can only avoid damage to our company, our employees and business partners if rules and standards are respected. Consequently, misconduct must be recognized, processed and remedied.
That calls for vigilance on the part of everyone along with a willingness to draw attention to possible Serious Regulatory Violations on the basis of Reasonable Suspicion. We also value information of this nature from business partners, customers and other third parties. Reports to the Central Investigation Office can be made at any time and in any language.
Our Whistleblower System is governed, among others, by the principles of fairness, presumption of innocence, proportionality and protection of whistleblowers. All the information received is handled ensuring maximum confidentiality. Additionally, the Whistleblower System guarantees the greatest possible protection for whistleblowers and Persons Implicated and an investigation is only initiated after very careful examination of the facts and Reasonable Suspicion of a Regulatory Violation.
This Whistleblower System is available to employees, business partners and other interested third parties. They can communicate the existence of irregularities or infringements through the following channels.
Local Whistleblower Channels
THE LOCAL OMBUDSMAN
In addition to email@example.com, you can find our local Ombudsman, through which whistleblowers can send hints.
Our local Ombudsman, Dr. David Velázquez, is a judge on leave of absence, independent lawyer and Doctor of Law who has been appointed for his extensive professional experience. He is bound by the oath of professional secrecy to keep strictly anonymous the identity of informants, if requested, and treat the data provided in the strictest confidence.
It is possible to contact our local Ombudsman by telephone or e-mail:
VW Group Whistleblower Channels
THE BKMS PLATFORM
You have the option of using an internet-based communication platform to contact the Central Investigation Office of the VW Group, and communicate suspicious of irregularities, exchange documents and conduct a dialog with the lawyers via a separate mailbox. This system is confidential and protected. Whistleblowers can decide for themselves whether they wish to give their names. Likewise, confidentiality is ensured. If you would like to send a confidential report to the lawyers in the Central Investigation Office you can use the secure reporting channel (BKMS) to submit a report.
You can access through the following link and select, at the right hand of the top, the desired language:
Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Central Investigation Office in any language via E-Mail or mail.
You can get in contact with the Central Investigation Office of the Volkswagen Group via E-Mail:
Please note that personal and traceable data such as the IP address may be transmitted indirectly when sending an e-mail. This data could reveal the identity of the sender. This also applies to e-mail accounts created especially for this purpose.
You can make also contact with the Central Investigation Office through the following international toll-free number: +800 444 46300*.
If your local telephone provider does not support the toll-free service, you can call the following chargeable number: +49 5361 946300.
*Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.
If there occur technical problems with the availability of the hotline, please use the other listed reporting channels to report your concern to the Investigation Office.
POSTAL ADDRESS AND IN PERSON
Postal address: Central Investigation Office
38436 Wolfsburg (downtown)
In person: Central Investigation Office
38440 Wolfsburg (downtown)
Please make an appointment in advance in writing by e-mail to firstname.lastname@example.org.
OMBUDSMEN OF THE VOLKSWAGEN GROUP
Dr. Rainer Buchert and Thomas Rohrbach, the external ombudsmen appointed by the Volkswagen Group, act as special counsel to accept reports of potential statutory or internal violation of regulations or any other kind of harmful conduct in the Group, and to review these with respect to plausibility and substantiality. They consult with the whistleblower if necessary. Finally, they forward all the information that has been agreed with the whistleblower to the Central Investigation Office of the VW Group for further processing.
All information is treated as confidential and it is the whistleblower who decides whether he or she wishes to protect his or her identity vis-à-vis the VW Group. The ombudsmen appointed by the Group ensure that reports from whistleblowers who do not wish to be identified by the VW Group are forwarded anonymously.
If you want to get in contact with the Ombudsmen of the VW Group you can find their contact as well as detailed information on the following homepage: http://www.ombudsmen-of-volkswagen.com/
For more information about the VW Group Whistleblower System:
Information about data protection rules
Data controller: SEAT, S.A. +info
Purposes of the processing: to manage the complaint that you may have filed through the Whistleblowing Channel and to take the necessary disciplinary or legal measures. +info
Legal basis for processing this data: SEAT’s legitimate interest. Legal obligation of managing the complaints. +info
Rights: You can exercise your legal rights of access, rectification, as well as other rights, as described in the Additional Information section. You can exercise your rights to the email address: email@example.com. +info
Additional Information: you can consult in greater detail the Additional Information on data protection, here.