en:Urban Mobility:SEAT MÓ Urban Mobility | SEAT:Privacy policy COM/EN


Privacy policy.


Identity of data processor: CONNECTED MOBILITY VENTURES, S.L. With Tax ID Code A67140582

Address: Autovía A-2, km. 585, Martorell (Barcelona, Spain)

Contact emailgdpr@seatmo.com

Contact information for the Data Protection Officer (DPO)dataprotection@xmoba.io

At CONNECTED MOBILITY VENTURES, S.L. (hereinafter, “SEAT MÓ”) we will process the personal data that you provide to us, as well as all data collected through the use of the Application, for the following main purposes:

  • To register you as user of our Application, which will allow you to access the services offered through it.
  • After proceeding to connect your eScooter with the Application, to offer you correctly all the services provided through the Application, which will mainly consist in your being able to access information about your eScooter and its use, as well as being able to use it We will be able to send you notifications. 
  • To respond to the queries, requests and/or complaints that you file through any channel.
  • To determine the geolocation of the eScooter in order to be able to provide you the necessary information offered by all the features of the Application, as well as for safety purposes (motion-based warning system of the eScooter).
  • Manage the contracting of the "My SEAT MÓ - MOTO CONNECTED" connectivity services. The contracting of these services will allow you to enjoy the services and functionalities of the Application that are only available when the vehicle is connected.

The processing of your data for these purposes is necessary for the provision of the services included in the application, and hence the legal basis that legitimizes the processing of your data in the sense explained is the enforcement of the Terms of Use, pursuant to Art. 6.1. b) General Data Protection Regulation (GDPR)., as well as, in the case of the treatment derived from the contracting of the services of the connected motorcycle by the General Conditions of contracting "MY SEAT MÓ - MOTO CONECTADA" accepted at the moment of contracting the service.

  • To anonymize the data about use collected through the Application for its analysis by SEAT MÓ for statistical purposes.
  • To send you surveys that enable us to assess and improve the service that we are providing you through the Application, as well as the support and assistance offered to our users.

The legal basis that legitimizes the processing of your data for this purpose is the legitimate interest of SEAT MÓ pursuant to Art. 6.1. f) GDPR, since the fulfilment of the interests of SEAT MÓ do not hinder the interests or the fundamental rights and liberties of the user as the data subject.

In addition, and only subject to your consent, to send you commercial communications about products and services of SEAT MÓ.

The legal basis that legitimizes the processing of your data for this purpose is the express consent that you have provided, pursuant to 6.1. a) GDPR. - to notify you that you will be able to revoke your consent at any time, without this revocation affecting the legality of processing based on the consent prior to its revocation.

In the context of providing the services offered by the Application, at SEAT MÓ we will process the following categories of data:

  • Data for identification and contact, for example, but not limited to: first name, family names, telephone, email address, driver’s license.
  • Data on use of your vehicle: date, time and place of use of the vehicle, record of routes, actions carried out during the operation of the vehicle.
  • Data regarding your vehicle, for example, but not limited to: chassis number, license number, order number, repair shop visits, information on the guarantee.
  • Data required to comply with legal and/or contractual obligations.
  • Data on social circumstances, hobbies, personal characteristics and other data of interest.
  • Data on use of the Application, for example, but not limited to: IP information, operating system used, browsing in the Application.

Your personal data will not be communicated to third parties except for compliance with legal obligations derived from your relationship with us.

It is worth noting that, in order to provide you with all of our services, we require the support of service providers, whether they be companies from the group of SEAT MÓ or third parties independent of it. For this purpose, it will be necessary that these third parties access your personal data, while always acting according to our instructions and in name of and on behalf of SEAT MÓ. In no case will your personal data be available to them for use for their own purposes.

Your personal data will be retained as long as it is necessary for the purpose for which it is collected, i.e., as long as you are considered as user of the Application.

As soon as you cease to be considered as user, your personal data will be properly blocked for the purpose of complying with any possible legal obligations that could be derived from your relationship with us . Once the period has elapsed in which these responsibilities could arise, your data will be deleted.

As owner of the personal data, you can exercise the following rights with respect to SEAT MÓ:

  • Access: you will be able to receive confirmation of whether SEAT MÓ processes your personal data, and also consult your personal data included in the files of SEAT MÓ.
  • Rectification: You will be able to modify your personal data when it is inaccurate and to complete it when incomplete.
  • Suppression: you will be able to request the deletion of your personal data when, among other reasons, the data is no longer needed for the purposes for which it has been collected.
  • Objection: You will be able to request that your personal data not be processed. SEAT MÓ will cease to process the data, except for legitimate compelling reasons or for the filing of or defence from possible complaints.
  • Limitation of processingYou may request the limitation of processing of your data in the following specific cases:

            o   While the challenge to the precision of your data is being verified;

            o   When the processing is illegal and you have objected to the suppression of your data and request the limitation of its use;

            o   When SEAT MÓ does not need to process your data, but you need it in order to file or defend against claims;

            o   When you have objected to the processing of your data for carrying out a mission in the public interest or for satisfaction of a legitimate interest, while it is being verified whether the legitimate reasons for processing take precedent to your reasons.

  • Portability: You will be able to receive, in electronic format, the personal data that you have provided to us, as well as any personal data that has been obtained from your contractual relationship with SEAT MÓ, and also to transfer this data to another entity.

You can exercise these rights by sending a written request to: CONNECTED MOBILITY VENTURES, S.L., SEAT Mó Mobility Services, with registered office at Autovía A-2, km. 585 Martorell (Barcelona), or by sending an email to: gdpr@seatmo.com, clearly indicating the right that you wish to exercise. The exercise of these rights is free of charge, except for excessive or unwarranted exercise of your rights.

If you consider that SEAT MÓ has not processed your personal data in compliance with applicable regulations, you may write to the Spanish Personal Data Protection Agency (Agencia de Protección de Datos Personales) through the webpage: www.agpd.es.