Everything you need to know.
Everything you need to know.
SEAT MÓ 25 powered by Segway
|Max. speed:||25 km/h / 15.5 mph||Bluetooth:||Yes|
|Net weight:||12.5 kg||Water resistance:||IP54|
||Unfolded: 102 × 43 × 113 cm
Folded: 113 × 43 × 40 cm
|Battery:||187WH||Max. mileage:||approx. 25 km / 15.5 miles*|
|Max. climb angle:||10°||Tyre size:||Front: 20 cm / 8 in
Back: 19.2 cm / 7.5 in
|Max. driver weight:||100 kg||Max. charging time:||3.5 hours|
|Remote control via app:||No||Box dimensions:||102.5 x 20.5 x 32.5 cm|
The SEAT MÓ 25 comes with 3 modes: Sports mode, Normal mode and Eco (speed-limited) mode. Sports mode has the highest power and speed but the lowest endurance. It’s indicated by the red “S” icon. Normal mode, shown as the white “S” icon, employs medium power and speed and therefore performs with medium endurance. Finally, the Eco mode is known for its low power and speed but higher endurance, making it particularly suitable for beginners. The Eco mode is active if no “S” is displayed.
Simply press the power button twice to change the riding mode. The mode is visualised on the dashboard by a red or white “S” icon, or the lack of an icon for Eco mode.
To open the folded switch: step on the foot mat, hold the handle and push forward with force. When you hear the snap, the folded switch has been locked into place. To close the folded switch: pull backwards on the handle while simultaneously stepping on the folded switch and pulling up the stem.
To reset your password: hold down the electric brake and electric throttle while simultaneously pressing the power bottom to turn off the scooter. When you turn it on again, the password will be reset.
The Ninebot-Segway application is available for smartphones with Android (Android 4.3 or later) or Apple (iOS 8.0 or later). It’s compatible with the iPhone, iPad, and iPod touch. The Ninebot App can be downloaded for free from the Google Play Store or the Apple App Store.
There is no difference between the two kickscooters, except for the name. The EXS KickScooter was placed under the SEAT MÓ umbrella (and renamed “SEAT MÓ eKickscooter 25”) to integrate it in our urban mobility solutions product range.
The SEAT MÓ 125 is quiet, comfortable and ergonomic. It’s non-polluting, can tackle any road type and requires very little maintenance. Not only does it accelerate faster than a 125cc combustion scooter, but it does so without noise, emissions, or vibrations. So overall, you can enjoy a more stable ride while saving up to 85% (compared to what you would spend on a combustion engine).
The SEAT MÓ is equivalent to a 125cc class scooter, meaning that in most cases you will you need one of the following licences*:
*This may vary depending on the country.
A SEAT MÓ electric scooter is fully electric, this means you will spend less on maintenance (in terms of tyres and brakes) and save roughly €225 a year for every 5.000 km.
For every 100 km travelled, the scooter uses approximately 5.84kWh. And since the average price per kWh at off-peak times is around €0.12, a SEAT scooter will cost only €0.70 per 100 km travelled. On the other hand, a combustion-engine scooter with the same characteristics uses 4 litres of fuel every 100 kilometres. So, with petrol at an average price of €1.45, you would be spending €5.80 per 100 km.
The SEAT MÓ electric scooter comes with several advanced features as standard. Complete with full LED lights to improve safety and visibility. Plus, emission-free travel, with a purely electric range of 133 km and rapid acceleration that lets you go from 0 to 50 km/h in just 3.9 seconds. And with 3 driving modes and a reverse gear, you’ll always have complete control on the road.
Yes, the SEAT MÓ 125 has a built-in telecommunications unit that shows real-time data about your scooter on your phone. With the My SEAT MÓ app, you can receive notifications or even use your phone as a key, making it extra handy for when you are on the go.
Download My SEAT MÓ app from your app store.
With the My SEAT MÓ app, you will have real-time information about your scooter, such as location, battery level and estimated range (km). Seamlessly receive movement notifications and battery status alarms. Use your phone instead of your key to open your seat and start/stop the engine. The app is constantly being improved, so check our website for more details.
You can download the My SEAT MÓ app from the Apple App Store or Google Play Store.
You just need a smartphone with a data plan. Simply download the app to register and create an account. Then, follow the instructions in the app to pair your vehicle with your phone. To secure the process, you will be asked to set up close to your scooter to perform some simple actions. Both your phone and the vehicle will need network coverage while pairing.
No, the SEAT MÓ 125 has a built-in unit with its own connectivity independent from your phone’s.
Not yet, but we are working on it. Do not hesitate to contact us if this is an important feature for you.
Not yet, but you can open your account on different devices if you need.
If you have questions about the SEAT MÓ 125 or the My SEAT MÓ app, call us at SEAT Customer Service or contact your SEAT Authorised Service.
The SEAT MÓ electric scooter has a removable trolley-style Battery Pack, so you can disconnect it easily and conveniently take it with you to charge. A fully charged battery will give you an extensive electric range of approximately 133 km.
In general, to power up from a completely depleted battery takes approximately 6 hours to get to 80% and 8 hours to get to a 100% fully charged battery. However, we don’t recommend draining the battery completely as it’s always better to charge on the go, that way you’ll never run out of power. This also makes for faster charging and helps to extend the battery’s life.
*Important: the battery must be charged at least once a month, or the warranty will be voided.
The SEAT MÓ 125 has a removable trolley-style battery system, so you can effortlessly dismount it and charge it anywhere, as long as you have a conventional plug socket. *A unique plug or adapter is not necessary.
If you like, you can also charge the battery while it is inside the scooter by connecting it to a conventional plug with the SCHUKO cable.
The SEAT MÓ 125’s battery is manufactured to European quality standards and will retain a 97% capacity, even after 500 charge cycles.
The SEAT MÓ 125 can be taken to any SEAT centre where the scooter is sold. If you experience any problems, it can be replaced or repaired right away.
Yes, the scooter comes with a 2-year warranty, additionally, its battery also includes a 4 -year warranty.
*Important: the battery must be charged at least once a month, or the warranty will be voided.
Of course. Contact the SEAT distributor in your area to request a test-drive.
Check our points-of-sale here.
SUV stands for Sports Utility Vehicle. In this class of vehicle, we've always created dynamic, sporty options with a stylish and spacious body. In some of our trims you'll find additional attention placed on increased comfort in order to maximise the SUVs full potential. Our SUV range goes from the smallest, the SEAT Arona to the mid-sized SEAT Ateca and right up to the largest, the SEAT Tarraco.
For the SEAT Arona and SEAT Ateca, the following trims are available:
For the SEAT Tarraco, the following trims are available:
A small SUV, like the SEAT Arona, is an urban SUV aimed at a wide range of drivers. The SEAT Arona combines the compact measurements found in the A0 segment (suited for an urban lifestyle) with enhanced spaciousness and usability.
SEAT has begun its drive towards electrification by focusing on the PHEV (plug-in hybrid electric vehicle). Our first PHEV SUV is the SEAT Tarraco e-HYBRID which is available in both the XPERIENCE and FR Trims. These options combine the usability of an SUV with greater efficiency, resulting in a more environmentally friendly version of the SUV.
SEAT currently has 3 different types of electric car within its range. Find out more about them here so you can choose one that’s right for you.
Going electric means looking ahead. A more eco-friendly, comfortable way to get around and with lots of other advantages too.
You can power up your electric car at home, at your destination or during your trip.
Our electric cars allow you to travel hundreds of kilometers on a single charge (the new SEAT Mii electric has a combined range of 260km*), so when considering that the average distance driven per day by EU drivers is 60km, the SEAT Mii electric certainly does not need recharging on a daily basis. At an average of 60km a day you would need to recharge the SEAT Mii electric every 4 – 5 days. Also, if you are doing your driving within the city remember that the range increases to around 360km, so you would need to recharge less frequently.
To enjoy the full benefits of an e-Hybrid it is a good idea to power up every day. But if for some reason you forget to recharge, it will continue to run as a conventional hybrid: using additional energy from regenerative braking. This gives you greater efficiency than a standard combustion engine.
*WLTP range of up to 259 km with combined city & roadway driving and up to 358 km with 100% city driving.
The right kind of electric car depends on your needs and everyday requirements. Will you be using your car mainly for urban travel: to and from work? In this case, a fully Electric Vehicle (BEV), like the SEAT Mii electric, would give you full access to urban zones while keeping consumptions costs to an absolute minimum. If you want to travel longer distances (especially outside of urban centres) an e-HYBRID (PHEV – Plugin Hybrid Electric Vehicle) would perhaps be a better option.
e-HYBRID technology (PHEV - Plug-in Hybrid Electric Vehicle) acts as a bridge between combustion and fully electric cars. This technology is an ideal choice for users who aren’t quite ready to go for a purely electric car yet. Offering the advantages of an electric car, but with the peace of mind that comes from a traditional combustion engine.
Thanks to the increased sustainability offered by both BEV and PHEV vehicles, and the reduced environmental impact in which they have, many governments have started to promote their usage by creating various subsidies for electric car users. These subsidies often come in the form of direct discounts at the point of purchase, TAX exemptions, and subventions for home chargers, as well as other associated economic benefits such as free access on toll roads and free parking spaces etc.
Many cities are creating restricted zones to limit, or in some cases prohibit, combustion vehicles from entering. In such zones the use of either an e-Hybrid (like the SEAT Leon e-Hybrid, driven in electric mode to allow for a 60km range*). Or fully electric vehicles are able to drive freely as they emit zero CO2 emission and do not contribute to air contamination within the city.
A SEAT Charger by Elli is a wall mounted charging device, ideally installed at your home garage, which lets you charge your vehicle comfortably and safely. Moreover, it can offer remote functionalities and even Internet connection so you can control it remotely and receive charging statistics to your user portal.
The benefits that the Elli´s SEAT charger offers when it comes to home charging:
Having an Plug-in Electric Vehicle (PHEV) or Full-Electric Vehicle (BEV) means that you can charge your vehicle both on the street, using an Easy charging, and at home, using either SEAT Charger for optimized-battery charging or also on a conventional plug-in socket.
Elli´s SEAT Chargers:
SEAT Charger by Elli: available in 1 ph and 3 ph modes for up to 11kW AC
SEAT Charger Connect: Connecting to your home internet you can add remote functionalities.
SEAT Charger Pro: Similar to SEAT Charger Connect, but including integrated 3G connectivity and a certified MID energy meter which lets you measure your charger consumption.
No, all chargers can be used to charge both PHEVs and BEVs from most brands, since EU-plug is Standard is universal, according to IEC 62196-2 and IEC 62196-3 and local standardization initiatives…so an investment in a Elli´s SEAT Charger should be a one-off long-term investment in a true e-Mobility enabler.
Our installation partners also carry out all functional tests and inspections in accordance with local requirements. If you require additional services, our installation partners will be happy to offer you an individual additional offer.
Let us know right away if you have a problem. You can reach us via our hotline (+800-73273554) or by email (firstname.lastname@example.org) within Europe. Outside Europe, please contact your SEAT Authorised Service. Our customer service department will deal with your concerns directly or can transfer you to our technicians.
The initial outlay of the hardware and installation is billed through the webshop. The customer will receive an email with the shopping cart and a link to confirm his order. There they can decide between different types of payment methods (e.g. credit card, PayPal or SEPA) and confirm the payment.
Don´t worry about where to charge your EV. The Easy Charging app by Elli allows you to charge in more than 200.000 (status: July 2021) public charging points across Europe and, additionally, you can manage your charger at home. You will have all the information in just one single app; history of charging sessions, bills, … - all you need to do is to subscribe with a SEAT ID.
The app is powered by Elli. Elli is a company that is part of the Volkswagen group and in charge of offering charging solutions for electric cars.
The Easy Charging app by Elli is for free, you can downloaded it at the iOS app Store or Google Play. To subscribe you simple need a SEAT ID (if you don´t have one you can easily create it) and the VIN of your car.
There is no activation fee, you can sign up for free. There are different tariffs that cover all EV-driver´s needs, from casual users to frequent users. The prices for AC, DC and Ionity charging vary from tariff to tariff and are displayed in detail when you subscribe in the App.
There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.
A RFID Card (radio-frequency identification) is a card that is necessary to sign up. You will be able to order it in the process of subscription.
Furthermore, You will need the card to activate your connected SEAT Charger by Elli, and at many stations you can start the charging process with the card.
Currently there are two possibilities to start and stop your charging session at public charging points. Either you authorise the session with the RFID card (by holding it to the card reader of the charging point).
Another way to start the charging session is to start it via the App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.
With the free SEAT Plus application and DataPlug you can convert your SEAT (from 2008) into a connected car. Easily via Bluetooth, you can use several app functions like: Cost Monitor, know at anytime your Vehicle Status and contact your favourite SEAT Service.
SEAT Plus app provides the following functionalities: «Vehicle status*, Metrics*, Cost Monitor, Interactive Manual, Maintenance, Book an appointment, Roadside Assistance, Accident Report and Help».
The functionalities with the * symbol require the conection of the DataPlug. You will find more information regarding each functionality in the corresponding FAQ's category.
You will need the following components:
- A smartphone with at least Android (version > 5.0) or iOS (version > 9.0) operating system.
-SEAT Plus app installed from Playstore (Android) or Apple Store (iOS) on your smartphone.
- A SEAT DataPlug (Available at any Official SEAT Service).
- A SEAT vehicle compatible with SEAT DataPlug. You can check your car's compatibility in the following address: www.seat.com/seatplusapp
You can find more information about SEAT Plus app and individual compatibilities on our home page: www.seat.com/seatplusapp
In general, you can find the software version on the smartphone setting section.
Android: Settings → About Phone
iOS: Settings → General → Information
Currently, SEAT Plus app is not compatible with electric or hybrid vehicles. But don't worry, we are working on it so you can also enjoy all its benefits soon.
You can ask for the DataPlug price at your SEAT service partner or SEAT Authorised Service. The application and its functions are completely free. In case of Road Side Assistance call, the application will inform you if it incurs an additional cost.
Take into consideration that the smartphone needs to have internet connection with mobile data to use SEAT Plus app.
Currently, SEAT Plus app is available in several European countries and in some others outside of Europe such as Mexico.
From December 2024, SEAT Plus app will be unactive for European markets and will only be available in Mexico.
After downloading and installing SEAT Plus app, on your first log in you will be guided step by step to connect DataPlug.
It's very easy: Sit inside your SEAT, open the app and have the DataPlug ready, package included.
First, insert the DataPlug in the OBD2 port. In the most SEAT models, the connection is on the driver side footrest. Then, enable the Bluetooth and GPS on your smartphone and start up the engine of your SEAT. Once the vehicle is running, select "Connect SEAT DataPlug" and introduce the 8 digit PIN that can be found in the DataPlug or on one of the package sideways. Confirm this step in your application. The Bluetooth connection between the smartphone and DataPlug will be established as soon as you click on «Connect SEAT DataPlug».
Notice: The pairing process can last up to 2 minutes.
In SEAT Plus app, you will see that the smartphone icon in the top-left corner will be in green if the connection has been stablished or in grey if the application is not connected to the DataPlug . Furthermore, if you access to your "Garage" section when you click on your vehicle image it will show you the status of each of your vehicles and if they are connected via DataPlug or Manual VIN.
For Android devices, even if the app is closed, if the Bluetooth is still enabled the application will automatically connect to the DataPlug and still save all your statistics and notifications in case any car incidence ocurs. For iOS devices, when the app is closed, it stops to work.
The DataPlug is an OBD (on board diagnose) connector, that has to be connected into the diagnose connection (OBD2 interface) of your SEAT. During your trip, it compiles different information and sends it via Bluetooth to your smartphone. This information allows you to, for example, check your daily fuel consumption and mileage or check your vehicle status.
SEAT Plus app is compatible with almost all new and used SEAT vehicles made in 2008 or after, with both diesel and petrol engines. In lots of new car deliveries the DataPlug is included. Your SEAT Authorised Service will be delighted to inform you if the DataPlug is also included in the serial equipment of your new vehicle.
You can find more information about our models compatibility in: www.seat.com/seatplusapp.
You just need to turn off your SEAT and take the DataPlug out of the OBD2 port.
Only one simultaneous active connection is possible with a smartphone. However, you can disconnect the current active connection at anytime and restablish it with a new/different smartphone (analogous to the initial kick off).
Take into account: If there are several smartphones paired to the vehicle, the pairing will always be done with the closest smartphone to the DataPlug.
We are sorry, but the Bluetooth connection between the smartphone and the DataPlug can't be transfered to another smartphone. If you change your smartphone, you should connect SEAT Plus app application to your DataPlug again.
The DataPlug is turned off as soon as the car is off. Its light is turned off in order to avoid battery consumption.
DataPlug updates are automatic. A message will show up on your block screen and also a push notification in the app. As soon as the app pairs with the car, the DataPlug software will automatically update. To successfully complete the software update, your car engine has to be turned on while the update lasts. If the automatic update doesn't work for the DataPlug, you can manually start the software update at «Settings» -> «DataPlug» -> «Software update». The update can last up to 1 minute. Once the update has finished, a message will be shown on your smartphone informing you that the update has been successfully completed. Now you will be able to use the app functionalities as usual.
SEAT Plus app collects data from your vehicle when the Bluetooth connection is enabled, the DataPlug is paired and the engine is on. However, for security reasons, the DataPlug will only send data to SEAT Plus app when the car speed is 0. In the moment the engine is off, the DataPlug stops transferring information.
You just need to install SEAT Plus app on the new device and log in with your username and password. Your saved data will be automatically transferred.
It depends on the information. The expenses and statistics data of the car will be automatically saved and should appear on your new device. On the other hand, the accident report data is saved on your device and it's not transfered from one to another.
In the SEAT Authorised Service section you will find all the contact information for your preferred/Favourite SEAT Authorised Service. You will also be able to book an appointment from this section.
In the same section, you can: access a regional map which details all the official SEAT Authorised Service in your country, select any other SEAT Authorised Service as your preferred favourite or just look for their contact information and location.
You will need to enable the GPS signal and make sure the location permission on your smartphone is activated within the SEAT Plus app.
Will be able to help you with any problems that you may have with your vehicle. They will also be there to provide you with all of the necessary support.
You can select another SEAT Authorised Service as your “Favourite SEAT Authorised Service” at any time by going to the SEAT Authorised Service section.
The SEAT Plus app only shows the SEAT Authorised Service's contact information so you can call them from your phone. Call expenses are subject to your local phone rates and tariffs: call cost has no relation to the app.
SEAT Plus app allows you to book an appointment at any Official SEAT Service centre. Once you select an appointment date, the SEAT Authorised Service will then contact you to set your preferred/available time.
You can book an appointment within the SEAT Plus app in the following ways:
Of course. Your favourite SEAT Authorised Service will be shown as predefined, but you can select any other SEAT Authorised Service too: whatever works best for you.
This functionality is not available yet. In this case, you will have to call the SEAT Authorised Service to cancel your appointment.
The SEAT Authorised Service will receive:
* Your VIN number
* Your desired date
* The stated reason for your appointment
* Your name and surname
* Your telephone number
* Your email address
* Related offer (in case it has been booked through an offer)
In cases where an appointment booking is made from an alert, apart from the information listed above, the SEAT Authorised Service will also receive the following:
The Metrics section details the most relevant metrics for your vehicle, such as your average consumption, total mileage and average speed. Here, you will also be able to review your monthly data, along with further stats from all of your trips.
Metrics information will be updated automatically every time you use your vehicle, as long as your smartphone is connected to the DataPlug.
The Car Manual section allows you to download an interactive manual for your vehicle within the SEAT Plus app. This way, you will then be able to quickly check any doubts or problems that you have regarding your vehicle in a few short clicks.
To access your car's manual, you will need to add your vehicle via the DataPlug pairing process. You can also do it by introducing your car's VIN number manually. Once you’ve done this, you will then be able to access the Manual section where it can be downloaded.
Yes. You can activate or deactivate whichever notifications you like. But bear in mind that if you deactivate notifications you will not be able to enjoy all the advantages of the SEAT Plus app.
Of course you can. Whenever you want to manage your authorisations/permissions, you can access them from the Settings section. You just have to click on Permissions and the app will send you to your SEAT ID profile, where you can make all the modifications you want.
It depends on the country. Some regions have more than one language and others don't. If you would like to select another language and it is not currently available, please contact our customer care team through your app.
In order to access the Help Section you just have to click on your avatar's image (Your profile picture).
In this section you will find all the information you need to solve any doubts. It tells you how you can access the right customer care support and lets you know what to do if you require assistance in case of an accident. The information in this section covers:
In addition, you will also find another link for the "Accident Report" section. If you have any doubts about this section please jump to its specific FAQs.
In case any call has an extra cost, the SEAT Plus app will inform you before performing it.
The Roadside Assistance Call button in the SEAT Plus app allows you to contact SEAT's Roadside Assistance. This service may have a cost if it is not included in your current contract. You will also be able to call freely to any other service from your smartphone.
WWhen you make the call, if all permissions are enabled the SEAT Plus app will automatically send your location and car's information to Roadside Assistance so they can assist you immediately.
Through the SEAT Plus app you’ll have round-the-clock access to Roadside Assistance even when you are outside your own country.
Not at the moment. But this type of functionality may well be included at a future date.
The app has the following predefined categories: Car insurance, Car repair, Fuel, Fines, Taxes, Parking, Toll and Other expenses.
Furthermore, you will be able to add a description to the expense, a date and select if it's a monthly or an occasional expense.
If you have a DataPlug paired, when you refuel over 10L, SEAT Plus app will ask you if you would like to add it to your expenses automatically.
Don't worry. When you select another vehicle, the data from the previous vehicle are saved and will be visible as soon as you select again the car.
When you have a problem with your car and a warning light is activated, the SEAT DataPlug will read this information and display it on the SEAT Plus app so you can fully understand the severity of the problem. It is important that the app is at least running in background.
For safety reasons, this process is executed when the vehicle has stopped (with the engine on or the access key close by) and it can take between 1 to 5 minutes depending on your car's model.
Soft and medium emergency alerts inform you about the severity of a given issue with your car. These problems are not critical but can become so if they are not fixed. In these cases, the information is automatically sent to your favourite SEAT Authorised Service and you will be contacted within a short period of time.
On the other hand, the high emergency alert displays a critical problem that will force your vehicle to be immobilised. In these cases, the SEAT Plus app will provide you with the quickest possible way to contact SEAT's Roadside Assistance.
In this section you will find a list of maintenance jobs recommended for your vehicle, taking into account when it was made and the total amount of kilometres travelled.
In this section you will find exclusive offers related to your SEAT only available through SEAT Plus app.
In the Offers section you will find general offers for any SEAT Plus app user, and personalized offers only available for your specific car model and year.
Parking functionality allows you to save, display and share your last parking location. You will be able to save the exact date and hour that you parked, meaning you can find out at any moment when your parking time expires. In addition, you can open your parking location with your favourite navigation app and be guided to find your car or share the location by WhatsApp or SMS.
The Parking function only saves your parking location automatically if you have the geolocation allowed always on your smartphone for SEAT Plus app.
*On iOS it is necessary that the app is at least running in the background.
If you tap on the arrow icon on the right side of the section, you will be able to open google Maps or Maps ( iOS) and receive indications to find your parking location.
*You must have the geolocation always allowed on your smartphone for SEAT Plus app.
If you don't publish or share your parking location, you will be the only person that will be able to see the parking location.
With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system.
The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.
The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 250,000 kilometers at the time the Trust Building Measure is implemented (whichever comes earlier).
It also extends to all customers whose eligible vehicles have already been updated.
The Trust Building Measure has no bearing on SEAT position that the technical measures do not have any negative effects on the durability of the engine and the after treatment system. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions. With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.
Detailed information is available about the terms and conditions of the Trust Building Measure from all SEAT Authorised Service and workshops for their respective vehicle brand, as well as online.
Of course all customers can also contact the responsible customer service contact by letter, e-mail or telephone.
With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).
SEAT has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid. The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems. The Trust Building Measures has no bearing on this position.
With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.
Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all SEAT Authorised Service and workshops for their respective vehicle brand.
The Trust Building Measure applies to all Volkswagen, Audi, Seat, Skoda and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measure.
The Trust Building Measure will be offered to all SEAT customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service measure [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7] in the context of the diesel matter. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).
The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.
The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.
The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.
The Trust Building Measure has no bearing on SEAT’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.
In addition to the conditions outlined above:
1) The Trust Building Measure:
(2) provided that:
(3) and provided that none of the following cases apply:
Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).
If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, [ BRAND ] will be pleased to investigate for you whether those costs will be covered by [ BRAND ]. Any requests for such cost coverage must be made to an authorised [ BRAND ] service partner within the same country as the work was conducted before 31 December 2017.
SEAT equipped a total of 700,000 vehicles with the affected diesel engine (EA 189) of the approximately 11 million announced by the Volkswagen AG. These 700,000 vehicles were distributed by SEAT's global sales network.
On this website you can now verify whether or not your SEAT car is affected using your Vehicle Identification Number (VIN). You can also contact to our customare care center at: email@example.com
The VIN number is a unique combination of 17 numbers and letters; it’s located on your Registration Certificate and also on your car.
The affected vehicles are the ones assembled with EU5 diesel engines from the EA 189 family, covering 1.2, 1.6 and 2.0 l with 3 and 4 cylinders diesel engines.
SEAT will inform you of all the details concerning the cars involved. You can continue to safely use your car as part of your daily lives.
We confirm that all involved vehicles are absolutely safe and roadworthy. The investigation applies exclusively to the emitted pollutants of the engine.
Volkswagen AG is currently investigating whether or not there are deviations from European emission regulations. We will inform you as soon as we can.
In the case a service procedure has to be undertaken, the owners will be notified to go to a certified service center to have the appropriate technical measures performed. Volkswagen AG guarantees that it will be at no cost to you. In addition, there is a tool available for you to verify whether or not your car is affected.
Volkswagen AG takes full responsibility and will cover the cost of all necessary measures, if any.
All new SEAT cars in the EU featuring EU6 compliant engines meet legal requirements without exception.
Although we cannot confirm that SEAT vehicles equipped with EA 189 EU5 diesel engines are not compliant with all applicable market regulations, we have decided to temporarily put on hold the sales and deliveries of all new SEAT vehicles equipped with such engines. As a precautionary measure and in accordance with (Spanish) applicable rules.
No. All engines are safe to drive and roadworthy.
No, all new SEAT vehicles in the EU featuring EU6 engines meet legal requirements without exception.
For your complete peace of mind we have decided to temporarily put on hold the sales and deliveries of all the SEAT new vehicles equipped with such engines as a precautionary measure. In addition, the cars newly produced do not feature this engine anymore.
The models involved are: SEAT Ibiza IV, Leon II, Altea, Altea XL, Altea Freetrack, Toledo III, Toledo, Exeo, Exeo ST and Alhambra.
Please contact your Authorized SEAT Service Partner.
Please contact your Authorized SEAT Service Partner.
Customer eligibility is decided by the relevant authorized service partner based on the information provided by customers, in close consultation with the customer service department of the relevant Volkswagen Group brand.
Affected customers can be sure that the technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ fuel consumption figures, CO2 emissions, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your next <<BRAND<<service partner or call the Diesel-Hotline at the>> + 11111111 <<.
Yes, you will receive a confirmation from the SEAT service partner after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact your SEAT service partner.
When a holder has the technical measures implemented in an affected vehicle, the customer decides independently. However, we note that in those countries where the relevant authorities have ordered the recall to the customers, they may be able to impose sanctions if the technical measures on an affected vehicle are not implemented within a certain period of time.
Nevertheless, we assume that you may temporarily use your vehicle in countries with a legally required recall (e.g. during a holiday or during transit).
In the engine controller of the vehicles with affected engines, a software function was used that recognized the driving curve of the official type test. Depending on the recognition of the driving curve the engine controller switches to 2 different modes: mode 1 with an optimum NOx level for testing conditions or mode 2 for optimum levels of particulate matter in use on the road.
You will have to register your car in that country. Normally the authorities will inform you that you need to get the update within a certain period of time (xxx months?). Please contact your SEAT service partner in your new home country.
The edition of the owner's manual is the same as the year of production of your vehicle.
The vehicle owner’s manual is an instructional booklet that is specific to your car model and production year.
It includes important information to understand all of the car's features. It also includes maintenance tips and troubleshooting tips.
On the SEAT website you can find all the manuals predating 2005 onwards. If you have a model predating 2005, you can ask for a copy at your nearest retailer.
These downloads are completely free of charge.
You can follow the maintenance plan, although a service light on the instrument panel will illuminate when it’s time to get a service. This will typically be around every 12 months or 15,000 km, whichever comes first.
Your local retailer may be able to help if your vehicle has been serviced within the SEAT Network. However, they will be unable to access records if your car has been serviced outside of the official network.
SEAT recommends Genuine Oil for all our vehicles. Oil is the lifeblood of your car, it helps your car to run smoothly. If the wrong oil is used, the engine is at risk of increased wear and corrosion or even engine seizure due to a formation of blockages.
We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 15,000 kms, whichever occurs first. Always reference your Owner’s Manual for service intervals and schedule maintenance information.
There are no plans to repair the battery due to reduced capacity with aging. However, in developing the battery, we set a very ambitious goal - namely that the battery should still have 70% of its power after 10 years.
At SEAT, we’re so confident in the quality of our engineering that all of our electric cars come with an eight-year or 160,000 km high voltage battery warranty (whichever is soonest). The warranty applies to all fully electric cars.
An electric car doesn’t require motor oil, as it uses an electric motor instead of an internal combustion engine.
Electric vehicles require less maintenance than conventional vehicles.
You should check the tyres, replace the cabin filters, keep on top of wear and tear to components such as brake pads and wiper blades and stop every once in a while think about how much gas you are saving.
To find limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one in your SEAT Authorised Service or check SEAT manual website.
For information about courtesy car availability, please contact an authorised SEAT dealership. Click here to locate your nearest SEAT dealer.
A car warranty covers defects, or damage that occurs during normal use, and can't be considered normal wear and tear. It pays to replace defective parts with new or reconditioned parts at SEAT´s discretion. It also covers labour costs.
Contact your SEAT official service to know more about it.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.
Warranty covers your car for the first 2 years at no extra cost. It can also be extended.
Extended warranty plans cover your vehicle anywhere from 2 to 7 years. If you expect to keep your car for several years, a longer plan may make sense for you. Even if you do sell your car before the warranty runs out, your extended protection plan may be transferable.
Contact your SEAT official service for conditions and prices.
While many services fall under the scope of a factory warranty, there are some explicit exclusions laid out. Here are a few examples of things not covered by the SEAT warranty: theft or vandalism damage, normal wear and tear, repairs not made at a SEAT dealership or authorised service center, damage from vehicle misuse, damage from natural disasters, tyres or maintenance services like oil changes.
Contact your SEAT official service for more information.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.
You bet. SEAT limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.
There are unauthorised spare parts and accessories in the market. SEAT does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.
For authorized spare parts and accessories, please visit you nearest SEAT official service.
Yes, SEAT CARE is also available for SEAT owners. For more information about prices and coverage, please contact your nearest SEAT dealer.
SEAT CARE is an all-in-one package. You can drive worry-free as it combines warranty, maintenance and insurance in one monthly fee.
SEAT CARE combines warranty, maintenance and insurance in one monthly fee. For up to 10 years of complete coverage.
You can contract SEAT CARE at a SEAT dealership.
The warranty extension is only available for new cars, and you can add 1, 2 or 3 years to your warranty. UK, Spain, Portugal have 3 years of legal warranty, so the warranty extension for new cars can add up to 2 years to the legal warranty.
Price depends on option selected and market availability, for further information on pricing, please contact your local SEAT dealer.
The manufacturer warranty and extended warranty have the same coverages, the main difference is that the manufacturer warranty is a legal warranty and the extended warranty is a commercial warranty that extends the legal warranty up to 3 years and a certain mileage.
Extended warranty is available to buy before the vehicle delivery to the final customer.
If the pressure is too high the centre of your tyres will make disproportionate contact with the road, which in turn causes uneven tread wear.
Most petrol stations have measuring equipment. If possible, it’s best to check the pressure when the tyres are cold.
Tyres lose on average 0.1 PSI of pressure every three months. If your tyres are losing pressure more quickly, you should contact your SEAT Authorised Service.
Tyres are subject to wear that can vary based on driving habits and road conditions, so there isn't a set timeframe on how long the original tyres should last. To help get the most out of your tyres, please refer to the “Tyres” section in your Owner’s Manual for proper tire care guidelines.
In case of a breakdown, an accident, theft or self-inflicted issue (flat tyre, flat battery, lack of fuel or wrong fluel), you can call your local SEAT Roadside Assistance phone number or press on the breakdown call button on the overhead panel of your vehicle if your vehicle is equipped with it for immediate help.
SEAT Roadside Assistance is free for the first 2 years (cover starts from vehicle registration date), or 3 years in case of Spain. After this initial period, it can also be extended. Contact your SEAT Authorised Service for local conditions and prices.
Roadside Assistance covers car issues you may have with your SEAT while on the road and are unable to reach a mechanic or garage.
Some of the SEAT services that are included: Roadside repair, Assistance in case of damaged lock, Assistance in case of loss or theft of the key, Assistance in case of lack of fuel or fuel error, Assistance in case of puncture or accident , Trip to pick up the repaired vehicle, Accommodation in a 4-star hotel, Continuation of the trip or transfer to home, Replacement vehicle, Transport of the vehicle or Taxi service.
Contact your SEAT Authorised Service to know more about this coverage.