For ECO mode, the maximum speed is 64 km/h. For CITY mode, the maximum speed is 80 km/h. For SPORT mode, the maximum speed is 95 km/h. You can switch directly from SPORT to CITY, but to switch from any mode to ECO you must drive at a speed lower than 55 km/h.

For ECO mode, the maximum speed is 64 km/h. For CITY mode, the maximum speed is 80 km/h. For SPORT mode, the maximum speed is 95 km/h. You can switch directly from SPORT to CITY, but to switch from any mode to ECO you must drive at a speed lower than 55 km/h.

To open the folded switch: step on the foot mat, hold the handle and push forward with force. When you hear the snap, the folded switch has been locked into place. To close the folded switch: pull backwards on the handle while simultaneously stepping on the folded switch and pulling up the stem. 

To reset your password: hold down the electric brake and electric throttle while simultaneously pressing the power bottom to turn off the scooter. When you turn it on again, the password will be reset. 

The Ninebot-Segway application is available for smartphones with Android (Android 4.3 or later) or Apple (iOS 8.0 or later). It’s compatible with the iPhone, iPad, and iPod touch. The Ninebot App can be downloaded for free from the Google Play Store or the Apple App Store. 

The SEAT MÓ 125 is quiet, comfortable and ergonomic. It’s non-polluting, can tackle any road type and requires very little maintenance. Not only does it accelerate faster than a 125cc combustion scooter, but it does so without noise, emissions, or vibrations. So overall, you can enjoy a more stable ride while saving up to 85% (compared to what you would spend on a combustion engine).

The SEAT MÓ is equivalent to a 125cc class scooter, meaning that in most cases you will you need one of the following licences*:

• A1 (Scooter under 11kw) *Applicable to mopeds that are 49cc and limited to 50 km/h.
• A2 (11kw to 35kw scooter)
• B (3-years’ of experience driving a scooter up to 11kw)

*This may vary depending on the country.

A SEAT MÓ electric scooter is fully electric, this means you will spend less on maintenance (in terms of tyres and brakes) and save roughly €225 a year for every 5.000 km.

For every 100 km travelled, the scooter uses approximately 5.84kWh. And since the average price per kWh at off-peak times is around €0.12, a SEAT scooter will cost only €0.70 per 100 km travelled. On the other hand, a combustion-engine scooter with the same characteristics uses 4 litres of fuel every 100 kilometres. So, with petrol at an average price of €1.45, you would be spending €5.80 per 100 km.

The SEAT MÓ electric scooter comes with several advanced features as standard. Complete with full LED lights to improve safety and visibility. Plus, emission-free travel, with a purely electric range of 133 km and rapid acceleration that lets you go from 0 to 50 km/h in just 3.9 seconds. And with 3 driving modes and a reverse gear, you’ll always have complete control on the road.

The SEAT MÓ electric scooter has a removable trolley-style Battery Pack, so you can disconnect it easily and conveniently take it with you to charge. A fully charged battery will give you an extensive electric range of approximately 133 km.

The charging process is incredibly easy. The battery can be charged while on the bike, but it can also be removed as if it were a trolley as it has wheels for transport. Its charger plugs into a household outlet. A full charge takes only 6-8 hours.

In general, to power up from a completely depleted battery takes approximately 6 hours to get to 80% and 8 hours to get to a 100% fully charged battery. However, we don’t recommend draining the battery completely as it’s always better to charge on the go, that way you’ll never run out of power. This also makes for faster charging and helps to extend the battery’s life.

*Important: the battery must be charged at least once a month, or the warranty will be voided.

The SEAT MÓ 50 is equivalent to a 50cc motorcycle. To drive it in Spain you need one of the following driving licenses: AM, A1, A2, A or B.

The SEAT MÓ 125 Performance is equivalent to a 125cc motorcycle. To drive it in Spain you need one of the following driving licenses:

– A1, A2, or B with a minimum of 3 years of experience

The charging process is incredibly easy. The battery can be charged while on the bike, but it can also be removed as if it were a trolley as it has wheels for transport. Its charger plugs into a household outlet. A full charge takes only 6-8 hours.

Contact us through this email: flotas@seatmo.es and we will make you an offer tailored to your needs

The charging process is incredibly easy. The battery can be charged while on the bike, but it can also be removed as if it were a trolley as it has wheels for transport. Its charger plugs into a household outlet. A full charge takes only 6-8 hours.

The VIN is a 19-character number. The typical format is: UCYS0100LB001234 Check the chart below to find out where it is located.

The SEAT MÓ 125 has a removable trolley-style battery system, so you can effortlessly dismount it and charge it anywhere, as long as you have a conventional plug socket. *A unique plug or adapter is not necessary.

If you like, you can also charge the battery while it is inside the scooter by connecting it to a conventional plug with the SCHUKO cable.

The SEAT MÓ 125’s battery is manufactured to European quality standards and will retain a 97% capacity, even after 500 charge cycles.

The SEAT MÓ 125 can be taken to any SEAT centre where the scooter is sold. If you experience any problems, it can be replaced or repaired right away.

Yes, the scooter comes with a 2-year warranty, additionally, its battery also includes a 4 -year warranty.

*Important: the battery must be charged at least once a month, or the warranty will be voided.

The warranty on the SEAT MÓ 125 is 4 years or 40,000km.

The warranty of the SEAT MÓ 125 is 2 years.

Of course. Contact the SEAT distributor in your area to request a test-drive.

Check our points-of-sale here.

Yes, the SEAT MÓ 125 has a built-in telecommunications unit that shows real-time data about your scooter on your phone. With the My SEAT MÓ app, you can receive notifications or even use your phone as a key, making it extra handy for when you are on the go.

Download My SEAT MÓ app from your app store.

Not yet, but you can open your account on different devices if you need.

The SEAT MÓ electric motorcycle is designed with superior features for better driving than with a combustion engine, with a homologated range of 125 km and acceleration from 0 to 50 km/h in 3.9 seconds. In addition, the SEAT MÓ has three driving modes and a reverse gear.

The SEAT MÓ 50 is equivalent to 50cc, it is the perfect definition of high performance in a 100 electric moped, as it has the same dimensions and safety aspects of our SEAT MÓ 125 but with a specific configuration in the software so that the maximum speed is 45km/h, which allows us that the SEAT MÓ 50 has up to 172 Km of autonomy with a single charge, the best option to enjoy the city in an agile, safe, sustainable and fun way

No, the SEAT MÓ 125 has a built-in unit with its own connectivity independent from your phone’s.

There are several factors that directly affect the range of our motorcycles, such as ambient temperature, rider weight or average/maximum speed. If you have any questions about the range of your bike, please send us your VIN and SN code so that we can perform a remote check. You can find both codes in your owner's manual.

The SEAT MÓ 125 PERFORMANCE electric motorcycle is our most powerful and fastest motorcycle. The perfect balance between safety, performance and comfort. Equipped with racing technology, Öhlins suspension, Galfer brakes, eBOOST system, SHAD seats, gold and Gloss black finishes. It is dynamic and perfect for urban and intercity riding. It has beaten 2 Guinness records in November 2022 for the longest distance traveled in 24 hours.

The SEAT MÓ 125 Performance is equivalent to a 125cc motorcycle. To drive it in Spain you need one of the following driving licenses:

– A1, A2, or B with a minimum of 3 years of experience

The SEAT MÓ 125 PERFORMANCE motorcycle warranty is 2 years, and the battery warranty is 4 years or 40,000km.

Contact us through this email: flotas@seatmo.es and we will make you an offer tailored to your needs

The SEAT MÓ 50 is equivalent to 50cc, it is the perfect definition of high performance in a 100 electric moped, as it has the same dimensions and safety aspects of our SEAT MÓ 125 but with a specific configuration in the software so that the maximum speed is 45km/h, which allows us that the SEAT MÓ 50 has up to 172 Km of autonomy with a single charge, the best option to enjoy the city in an agile, safe, sustainable and fun way

The SEAT MÓ 50 is equivalent to a 50cc motorcycle. To drive it in Spain you need one of the following driving licenses: AM, A1, A2, A or

The warranty on the SEAT MÓ 50 motorcycle is 2 years, and the battery warranty is 4 years or 40,000km.

First you need a smartphone with internet connection. You must download the app and register by entering your email and phone number to create an account. Then follow the instructions in the My SEAT MÓ app to link the vehicle to your account. The process is secure, it will ask you to approach the motorcycle and perform a series of simple actions. *Please note that both your phone and vehicle will need network coverage during pairing.

With the My SEAT MÓ app, you will have real-time information about your scooter, such as location, battery level and estimated range (km). Seamlessly receive movement notifications and battery status alarms. Use your phone instead of your key to open your seat and start/stop the engine. The app is constantly being improved, so check our website for more details.

With the My SEAT MÓ App you will be able to see information about your vehicle in near real time: location, battery level and estimated range (km). You can also use your phone as a smart key instead of the conventional key to open the seat or to start/stop/shut down the engine. In addition, you will receive notifications in case of vehicle movement and battery status alerts. We are constantly improving our app, so keep it updated so you don't miss any functionality.

You can download the My SEAT MÓ app from the Apple App Store or Google Play Store.

You just need a smartphone with a data plan. Simply download the app to register and create an account. Then, follow the instructions in the app to pair your vehicle with your phone. To secure the process, you will be asked to set up close to your scooter to perform some simple actions. Both your phone and the vehicle will need network coverage while pairing.

Not yet, but we are working on it. Do not hesitate to contact us if this is an important feature for you.

If you have questions about the SEAT MÓ 125 or the My SEAT MÓ app, call us at SEAT Customer Service or contact your SEAT Authorised Service.

Start by ensuring your mobile phone has an internet connection. Then, download the SEAT MÓ 125 app and create your account. Make sure you're standing next to your SEAT MÓ 125 bike and that both your phone and the bike have a stable network coverage. To begin pairing, turn on your SEAT MÓ 125 bike. Next, open the app on your phone and input the VIN number of your bike. Once done, look at the bike's display screen where a code will be shown for 30 seconds. Quickly enter this code into your phone through the app to successfully pair your bike.

We collaborate with SEGWAY to offer the best vehicle options.

The SEAT MÓ 65 has three driving modes. Three modes can be accessed by pressing the on/off button twice: 

– ECO is the most suitable mode for new drivers, its maximum speed is 10 km/h

– Drive (D) is the standard mode with a maximum speed of 20 km/h

–Sport (S) is the mode recommended only for experienced drivers with a speed of up to 20 km/h.

To change or toggle between the different speed modes, you will need to quickly press the power button until you reach the desired speed mode.

The SEAT MÓ 65 combines the electronic brake with the mechanical brake lever: pressing the mechanical brake lever will activate not only the drum brake on the front wheel hub, but also the electronic brake that will cause the rear wheel motor to rotate in the opposite direction, all combined to ensure that the vehicle brakes effectively.

If your SEAT MÓ 65 does not turn on or does not charge, please check that the handlebar cable is correctly connected to the electric scooter. If it is already connected, please disconnect and reconnect it to ensure a secure connection. Please refer to the user manual for details.

The SEAT MÓ 65 has a 2-year warranty for all elements, except for those of wear and tear described in the manual (such as tires, handlebar grips, footrest, among others). From January 2023, 3 years will be offered.

SEAT MÓ does not have scooter chargers as an accessory or after sales purchase, so in case you need one, chargers must be purchased directly from Segway.

SEAT MÓ does not have scooter chargers as an accessory or after sales purchase, so in case you need one, chargers must be purchased directly from Segway.

The SEAT MÓ 65 has the "Segway-Ninebot" application in which through registration you will be able to connect to your electric scooter thanks to the use of Bluetooth. You will be able to check the status of the vehicle and interact with other users.

SUV stands for Sports Utility Vehicle. In this class of vehicle, we've always created dynamic, sporty options with a stylish and spacious body. In some of our trims you'll find additional attention placed on increased comfort in order to maximise the SUVs full potential.  Our SUV range goes from the smallest, the SEAT Arona to the mid-sized SEAT Ateca and right up to the largest, the SEAT Tarraco.

For the SEAT Arona and SEAT Ateca, the following trims are available: 

• Reference: All the essentials you need for your everyday life.
• Style: Classic, and elegant design
• XPERIENCE:  Top features with excellent finishing touches.
• FR: Pure power and sportive prowess.

For the SEAT Tarraco, the following trims are available: 

• Style: Key essentials inside and out.
• XPERIENCE: Always sophisticated and ready for more.
• FR:  Iconic, distinctive, sporty and ready to take the next challenge.  

A small SUV, like the SEAT Arona, is an urban SUV aimed at a wide range of drivers. The SEAT Arona combines the compact measurements found in the A0 segment (suited for an urban lifestyle) with enhanced spaciousness and usability.

SEAT has begun its drive towards electrification by focusing on the PHEV (plug-in hybrid electric vehicle). Our first PHEV SUV is the SEAT Tarraco e-HYBRID which is available in both the XPERIENCE and FR Trims. These options combine the usability of an SUV with greater efficiency, resulting in a more environmentally friendly version of the SUV.

SEAT currently has 3 different types of electric car within its range. Find out more about them here so you can choose one that’s right for you.

• eTSI (mHEV – Mild Hybrid Electric Vehicle) uses a smaller battery and a motor-generator that assists in creating electricity and boosting the petrol engine’s output. Though mild hybrid vehicles are not able to operate solely on electric (like e-HYBRID or fully electric vehicles can), they are able to reduce fuel consumption while boosting performance. A mild hybrid’s fuel source is gasoline, so their driving range is the same as, or even better than other petrol-fuelled vehicles. 
• e-HYBRID (PHEV – Plug-in Hybrid Electric Vehicle) combines the capabilities of a combustion-engine with those of a full-electric vehicle. An e-Hybrid can run solely on electricity, so when fully powered up, you can drive approximately 60km on stored battery energy. The vehicle can also function as a normal hybrid so you can drive using the petrol motor in combination with electric propulsion. On shorter trips or daily commutes, you can select a driver profile which lets you run the e-HYBRID like a fully electric vehicle.
• Charging your e-HYBRID reduces fuel use and allows you to access restricted urban zones while enjoying reduced consumption. The e-HYBRID also regenerates battery power when braking which helps to extend battery range. Unlike a fully electric vehicle, the e-HYBRID can revert to regular hybrid operation once its electric range is depleted: letting you drive worry-free over longer distances thanks to the ICE engine (e.g. petrol, diesel).
• Electric Vehicles (BEV - Battery Electric Vehicles) have no gasoline engine and are therefore 100% fully electric all the time. SEAT BEVs give you hundreds of kilometres in one single charge, so when considering that the average distance driven per day by EU drivers is 60km, the SEAT BEV certainly does not need recharging daily. To recharge BEVs you must plug into an electrical outlet or charging station. Depending on the type of charger used, a full battery can take anything from 50 minutes up to 6 or 7 hours. EVs are zero-emission, meaning you can drive in the most environmentally friendly way possible.

Going electric means looking ahead. A more eco-friendly, comfortable way to get around and with lots of other advantages too.

• Increased comfort – with fewer vibrations, everyone who drives an EV for the first-time notices just how silent and smooth the ride is. As EVs (and PHEVs in electric profile) are powered by electricity you can drive quietly: with less engine vibration, which increases your overall sense of comfort.
• Soft, fluid driving – All SEAT electric cars give you automatic performance, so you can navigate your journey fluidly without having to switch gears. Also, only having to use two pedals: to accelerate and brake, increases comfort and manoeuvrability to make driving in urban spaces a dream. Additionally, the cost of maintenance is kept to a minimum as components that often suffer wear and tear, like the clutch in a manual car, no longer need to be maintained.
• Surprising push – Electric cars have a surprisingly powerful character. With increased responsiveness and immediacy, today’s electrics are snappy when it comes to acceleration and power. As soon as you hit accelerate, an electric car gives you immediate and instant torque, meaning you can feel the engine’s power right away. The availability of different driving modes allows you to modify your driving preferences, meaning that you can select a profile that is right for your current journey: prioritise smoothness and speed or when necessary choose a low energy consumption mode. 
• Different driving modes – The availability of different driving modes means that you can select a profile that is right for your given journey: prioritise smoothness and speed or when necessary choose a low energy consumption mode.  An electric engine offers greater versatility than a combustion one. Both Tarraco e-Hybrid and Leon e Hybrid have various driving modes: allowing for a customised driving experience while helping you get the best out of your car’s engine and battery.
• Recharge while braking - Regenerative braking helps to power up your electric car’s battery on route by using braking friction. This subsequently helps to increase overall efficiency in a way that standard combustion engines are incapable of. The use of regenerative brakes also means that less wear and tear is exacted on the disc brakes, so less maintenance is needed in the long term
• Sustainable and friendly driving – Because of their smooth, silent and more fluid mechanics, electric cars have a positive impact on our driving habits: pushing us to adopt a more ecological, civilized and friendly approach to car travel in terms of autonomy, time and charging infrastructure. They also allow you to take advantage of access to urban and city centre zones which are often restricted to electric-only vehicles.

You can power up your electric car at home, at your destination or during your trip.

• At home, our ELLI Chargers power up your electric car in just 4 hours*. We have 3 ELLI chargers types available to suit your needs: all of which are compatible with future SEAT electric cars. The ELLI Charger is perfect if you just want to plug in and charge (without remote functionality) whereas the ELLI Charger Connect and ELLI Charger Pro both include Wi-Fi connection so you can manage the charging process remotely. The ELLI Charger Pro even has an electricity meter: helping you to precisely monitor energy use, and an ethernet connection: in case you also prefer a hardwired internet connection. We’ll take care of installation, warranty and customer care to ensure that getting your ELLI Charger set up at home is a straightforward and lasting, easy process.
  
  *Depending on installation type
  
• On the road. You can charge your car at thousands of stations within the public network. With around 225,000 points throughout Europe alone, recharging outside your home could not be easier. You can also find fast-charging options available that will power up your electric car as quick as possible.

Our electric cars allow you to travel hundreds of kilometers on a single charge (the new SEAT Mii electric has a combined range of 260km*), so when considering that the average distance driven per day by EU drivers is 60km, the SEAT Mii electric certainly does not need recharging on a daily basis. At an average of 60km a day you would need to recharge the SEAT Mii electric every 4 – 5 days. Also, if you are doing your driving within the city remember that the range increases to around 360km, so you would need to recharge less frequently.

To enjoy the full benefits of an e-Hybrid it is a good idea to power up every day. But if for some reason you forget to recharge, it will continue to run as a conventional hybrid: using additional energy from regenerative braking. This gives you greater efficiency than a standard combustion engine.

*WLTP range of up to 259 km with combined city & roadway driving and up to 358 km with 100% city driving.    

The right kind of electric car depends on your needs and everyday requirements. Will you be using your car mainly for urban travel: to and from work? In this case, a fully Electric Vehicle (BEV), like the SEAT Mii electric, would give you full access to urban zones while keeping consumptions costs to an absolute minimum. If you want to travel longer distances (especially outside of urban centres) an e-HYBRID (PHEV – Plugin Hybrid Electric Vehicle) would perhaps be a better option.

e-HYBRID technology (PHEV - Plug-in Hybrid Electric Vehicle) acts as a bridge between combustion and fully electric cars. This technology is an ideal choice for users who aren’t quite ready to go for a purely electric car yet. Offering the advantages of an electric car, but with the peace of mind that comes from a traditional combustion engine.

Thanks to the increased sustainability offered by PHEV vehicles, and the reduced environmental impact in which they have, many governments have started to promote their usage by creating various subsidies for electric car users. These subsidies often come in the form of direct discounts at the point of purchase, TAX exemptions, and subventions for home chargers, as well as other associated economic benefits such as free access on toll roads and free parking spaces etc. 
Many cities are creating restricted zones to limit, or in some cases prohibit, combustion vehicles from entering. In such zones the use of either an e-Hybrid (like the SEAT Leon e-Hybrid, driven in electric mode to allow for a 10km range*) Or fully electric vehicles are able to drive freely as they emit zero CO2 emission and do not contribute to air contamination within the city. 

*Provisional data

You can now use Elli App to have all the charging servicies that you had previously.

The initial outlay of the hardware and installation is billed through the webshop. The customer will receive an email with the shopping cart and a link to confirm his order. There they can decide between different types of payment methods (e.g. credit card, PayPal or SEPA) and confirm the payment.

Don´t worry about where to charge your EV. The Elli app allows you to charge in more than 650.000(status: May 2024) public charging points across 29 countries and, additionally, you can manage your charger at home. 

The app is powered by Elli. Elli is a company that is part of the Volkswagen group and in charge of offering charging solutions for electric cars.

The Elli app is for free, you can download it at the iOS App Store or Google Play. You just need to create a new account there by May 2024.

Yes, it is for free available for Android and iOs smartphones.

There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.

A RFID Card (radio-frequency identification) is a card that is necessary to sign up. You will be able to order it in the process of subscription.
Furthermore, You will need the card to activate your connected ELLI Charger, and at many stations you can start the charging process with the card.

Currently there are two possibilities to start and stop your charging session at public charging points. Either you authorise the session with the RFID card (by holding it to the card reader of the charging point).

Another way to start the charging session is to start it via the App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.

To check the public charging network of Elli, please visit Elli website.

Click here for all our SEAT CONNECT FAQs and find out everything you need to know.

With the free SEAT Plus application and DataPlug you can convert your SEAT (from 2008 to 2019) into a connected car. Easily via Bluetooth, you can use several app functions like: Cost Monitor, know at anytime your Vehicle Status and contact your favourite SEAT Service. This app will be removed from the marketplaces on 01.01.2025.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 250,000 kilometers at the time the Trust Building Measure is implemented (whichever comes earlier).

It also extends to all customers whose eligible vehicles have already been updated.

The Trust Building Measure has no bearing on SEAT position that the technical measures do not have any negative effects on the durability of the engine and the after treatment system. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, maximum torque and noise emissions. With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Detailed information is available about the terms and conditions of the Trust Building Measure from all SEAT Authorised Service and workshops for their respective vehicle brand, as well as online.

Of course all customers can also contact the responsible customer service contact by letter, e-mail or telephone.

With the Trust Building Measure, SEAT is informing its customers that it would consider any complaints that are established to have arisen as a result of the implementation of the technical measure on vehicles with EA189 type diesel engines and that relate to certain parts of the engine and exhaust treatment system. The Trust Building Measure applies for a period of 24 months from when the vehicle receives the technical measure and only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented (whichever comes earlier).

SEAT has always said that implementing the technical measure has no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque, noise emissions, or durability of the engine and its components. All figures relevant to type approval for the vehicle will remain valid.  The regulatory authorities have expressly confirmed that the regulatory requirements are met. The confirmation also applies to the durability requirements for emission control systems.  The Trust Building Measures has no bearing on this position.

With the Trust Building Measure, SEAT is sending a clear signal that the update has no negative effects on vehicle durability. This measure should serve to strengthen customer confidence in the technical measure and should encourage more customers to have their cars updated.

Customers can soon receive detailed information about the terms and scope of the Trust Building Measure from all SEAT Authorised Service and workshops for their respective vehicle brand.

The Trust Building Measure applies to all Volkswagen, Audi, Seat, Skoda and Volkswagen Commercial Vehicles models with EA189 type diesel engines that have received the technical measure.

The Trust Building Measure will be offered to all SEAT customers whose vehicles are fitted with an EA189 type diesel engine and who are having their vehicle updated as part of service measure [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7] in the context of the diesel matter. It applies only to vehicles with mileage of under 160,000 miles at the time the Trust Building Measure is implemented. To be eligible, customers must present proof that all manufacturer-recommended service and maintenance work has been completed (i.e. this applies to vehicles with a full service history).

The Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met). The Trust Building Measure is linked to the vehicle identification number and would extend to a new owner if the vehicle is sold within the 24-month period covered by the application criteria.

The Trust Building Measure applies worldwide with the exception of the United States, Canada and South Korea, which are subject to different regulations.

The Trust Building Measure covers a total of 11 components within the exhaust gas recirculation system, the fuel injection system and the emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, exhaust gas recirculation valve, exhaust gas recirculation pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines.

The Trust Building Measure has no bearing on SEAT’s position that the technical measures do not have any negative effects on the durability of the engine and its components. The regulators have confirmed that the technical measures meet all legal requirements and have no adverse impact on fuel consumption figures, CO2 emissions figures, engine output, torque and noise emissions.

In addition to the conditions outlined above:

1) The Trust Building Measure:

• can only be made to, assessed by and used with a SEAT Authorised Service,
• applies to complaints only in materials used and work performed on the following components of the EGR, fuel injection system and emissions after treatment system: lambda probe, temperature sensor, EGR changeover valve, EGR valve, EGR pressure differential sensor, injector, high pressure pump, fuel rail, pressure control valve, pressure sensor, high pressure pipelines,
• does not cover replacement vehicles, out of pocket expenses, damages etc.

(2) provided that:

• the affected EA 189 vehicle has participated in the service action [BRAND SPECIFIC SERVICE ACTION NUMBER, e.g., 23R7]
• the vehicle has been correctly serviced in accordance with the service schedules, updates and recalls as required by SEAT

(3) and provided that none of the following cases apply:

• cases of natural wearing, ie impairment of vehicle by wear and tear,
• the owner or a non authorised service partner or SEAT Authorised Service has not orderly repaired, serviced or cared the vehicle (e.g. by using non genuine parts etc.),
• instructions for operation, treatment and care of the vehicle as e.g. outlined in the instruction manual have not been met,
• vehicle has been damaged by third party instances or external conditions such as accident, thunderstorm / hail, flood etc. which has caused the issue complained of,
• any complaint regarding the particulate filter which is due to ash load,
• parts have been built into the vehicle or the vehicle has been changed in an unauthorised way, e.g. through (chip) tuning,
• vehicle has been operated improperly, eg for motorsport competitions or in case of overload,
• vehicle holder has not notified a complaint within a reasonable time frame, vehicle holder has not given SEAT the opportunity to deal with the issue within a reasonable time frame.

Yes. As above, the Trust Building Measure also extends to all customers whose eligible vehicles have already received the technical measure, from the date they received it (provided that all other requirements for the Trust Building Measure are met).

If any customer has already incurred costs for relevant work performed on their vehicle, which they established to have arisen as a result of the implementation of the technical measure, [ BRAND ] will be pleased to investigate for you whether those costs will be covered by [ BRAND ].  Any requests for such cost coverage must be made to an authorised [ BRAND ] service partner within the same country as the work was conducted before 31 December 2017.

SEAT equipped a total of 700,000 vehicles with the affected diesel engine (EA 189) of the approximately 11 million announced by the Volkswagen AG. These 700,000 vehicles were distributed by SEAT's global sales network.

On this website you can now verify whether or not your SEAT car is affected using your Vehicle Identification Number (VIN). You can also contact to our customare care center at: customercare@seat.es

The VIN number is a unique combination of 17 numbers and letters; it’s located on your Registration Certificate and also on your car.

The affected vehicles are the ones assembled with EU5 diesel engines from the EA 189 family, covering 1.2, 1.6 and 2.0 l with 3 and 4 cylinders diesel engines.

SEAT will inform you of all the details concerning the cars involved. You can continue to safely use your car as part of your daily lives.

We confirm that all involved vehicles are absolutely safe and roadworthy. The investigation applies exclusively to the emitted pollutants of the engine.

Volkswagen AG is currently investigating whether or not there are deviations from European emission regulations. We will inform you as soon as we can.

In the case a service procedure has to be undertaken, the owners will be notified to go to a certified service center to have the appropriate technical measures performed. Volkswagen AG guarantees that it will be at no cost to you. In addition, there is a tool available for you to verify whether or not your car is affected.

Volkswagen AG takes full responsibility and will cover the cost of all necessary measures, if any.

All new SEAT cars in the EU featuring EU6 compliant engines meet legal requirements without exception.

Although we cannot confirm that SEAT vehicles equipped with EA 189 EU5 diesel engines are not compliant with all applicable market regulations, we have decided to temporarily put on hold the sales and deliveries of all new SEAT vehicles equipped with such engines. As a precautionary measure and in accordance with (Spanish) applicable rules.

No. All engines are safe to drive and roadworthy.

No, all new SEAT vehicles in the EU featuring EU6 engines meet legal requirements without exception.

For your complete peace of mind we have decided to temporarily put on hold the sales and deliveries of all the SEAT new vehicles equipped with such engines as a precautionary measure. In addition, the cars newly produced do not feature this engine anymore.

The models involved are: SEAT Ibiza IV, Leon II, Altea, Altea XL, Altea Freetrack, Toledo III, Toledo, Exeo, Exeo ST and Alhambra.

Please contact your Authorized SEAT Service Partner.

Please contact your Authorized SEAT Service Partner.

Customer eligibility is decided by the relevant authorized service partner based on the information provided by customers, in close consultation with the customer service department of the relevant Volkswagen Group brand.

Yes.

Affected customers can be sure that the technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ fuel consumption figures, CO2 emissions, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your next <<BRAND<<service partner or call the Diesel-Hotline at the>> + 11111111 <<.

Yes, you will receive a confirmation from the SEAT service partner after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact your SEAT service partner.

When a holder has the technical measures implemented in an affected vehicle, the customer decides independently. However, we note that in those countries where the relevant authorities have ordered the recall to the customers, they may be able to impose sanctions if the technical measures on an affected vehicle are not implemented within a certain period of time. 
Nevertheless, we assume that you may temporarily use your vehicle in countries with a legally required recall (e.g. during a holiday or during transit).

In the engine controller of the vehicles with affected engines, a software function was used that recognized the driving curve of the official type test. Depending on the recognition of the driving curve the engine controller switches to 2 different modes: mode 1 with an optimum NOx level for testing conditions or mode 2 for optimum levels of particulate matter in use on the road.

You will have to register your car in that country. Normally the authorities will inform you that you need to get the update within a certain period of time (xxx months?). Please contact your SEAT service partner in your new home country.

The edition of the owner's manual is the same as the year of production of your vehicle.

The vehicle owner’s manual is an instructional booklet that is specific to your car model and production year.
It includes important information to understand all of the car's features. It also includes maintenance tips and troubleshooting tips.

On the SEAT website you can find all the manuals predating 2005 onwards. If you have a model predating 2005, you can ask for a copy at your nearest retailer.

The following page contains a step-by-step guide of how to download the new map material for your SEAT. The whole process is quick and easy to complete.

These downloads are completely free of charge.

You can follow the maintenance plan, although a service light on the instrument panel will illuminate when it’s time to get a service. This will typically be around every 12 months or 15,000 km, whichever comes first. 

Your local retailer may be able to help if your vehicle has been serviced within the SEAT Network. However, they will be unable to access records if your car has been serviced outside of the official network. 

SEAT recommends Genuine Oil for all our vehicles. Oil is the lifeblood of your car, it helps your car to run smoothly. If the wrong oil is used, the engine is at risk of increased wear and corrosion or even engine seizure due to a formation of blockages.  

We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 15,000 kms, whichever occurs first. Always reference your Owner’s Manual for service intervals and schedule maintenance information.

An extended warranty can be purchased once you reach the end of your term, more information is available here or you can contact your local retailer.

To help you get the most from your electric or hybrid car, we recommend charging at home via the My SEAT app.
And for on-street charging we recommend you use the SEAT Charging app by Elli.

There are no plans to repair the battery due to reduced capacity with aging. However, in developing the battery, we set a very ambitious goal - namely that the battery should still have 70% of its power after 10 years. 
At SEAT, we’re so confident in the quality of our engineering that all of our electric cars come with an eight-year or 160,000 km high voltage battery warranty (whichever is soonest). The warranty applies to all fully electric cars.

An electric car doesn’t require motor oil, as it uses an electric motor instead of an internal combustion engine.

Electric vehicles require less maintenance than conventional vehicles. 
You should check the tyres, replace the cabin filters, keep on top of wear and tear to components such as brake pads and wiper blades and stop every once in a while think about how much gas you are saving.

To find limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one in your SEAT Authorised Service or check SEAT manual website.

For information about courtesy car availability, please contact an authorised SEAT dealership. Click here to locate your nearest SEAT dealer.

A car warranty covers defects, or damage that occurs during normal use, and can't be considered normal wear and tear. It pays to replace defective parts with new or reconditioned parts at SEAT´s discretion. It also covers labour costs.
Contact your SEAT official service to know more about it.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.

Warranty covers your car for the first 2 years at no extra cost. It can also be extended.
Extended warranty plans cover your vehicle anywhere from 2 to 7 years. If you expect to keep your car for several years, a longer plan may make sense for you. Even if you do sell your car before the warranty runs out, your extended protection plan may be transferable.
Contact  your SEAT official service for conditions and prices.

While many services fall under the scope of a factory warranty, there are some explicit exclusions laid out. Here are a few examples of things not covered by the SEAT warranty: theft or vandalism damage, normal wear and tear, repairs not made at a SEAT dealership or authorised service center, damage from vehicle misuse, damage from natural disasters, tyres or maintenance services like oil changes.
Contact your SEAT official service for more information.
The warranty of the vehicle is not affected by any change of ownership of the vehicle.

You bet. SEAT limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.

There are unauthorised spare parts and accessories in the market. SEAT does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.
For authorized spare parts and accessories, please visit you nearest SEAT official service.

Yes, SEAT CARE is also available for SEAT owners. For more information about prices and coverage, please contact your nearest SEAT dealer.

SEAT CARE is an all-in-one package. You can drive worry-free as it combines warranty, maintenance and insurance in one monthly fee.

SEAT CARE combines warranty, maintenance and insurance in one monthly fee. For up to 10 years of complete coverage. 

You can contract SEAT CARE at a SEAT dealership.

The warranty extension is only available for new cars, and you can add 1, 2 or 3 years to your warranty. UK, Spain, Portugal have 3 years of legal warranty, so the warranty extension for new cars can add up to 2 years to the legal warranty.

Price depends on option selected and market availability, for further information on pricing, please contact your local SEAT dealer.

The manufacturer warranty and extended warranty have the same coverages, the main difference is that the manufacturer warranty is a legal warranty and the extended warranty is a commercial warranty that extends the legal warranty up to 3 years and a certain mileage.

Extended warranty is available to buy before the vehicle delivery to the final customer.

You can find alloy wheels in our accessories range, alternatively you can speak to your SEAT Authorised Service.

The recommended tyre pressure for your model can be found in the owner’s manual. 

If the pressure is too high the centre of your tyres will make disproportionate contact with the road, which in turn causes uneven tread wear. 

Most petrol stations have measuring equipment. If possible, it’s best to check the pressure when the tyres are cold.

Tyres lose on average 0.1 PSI of pressure every three months. If your tyres are losing pressure more quickly, you should contact your SEAT Authorised Service.

Take a look at our ‘How to guide’ or check your owner’s manual. Find more information about tires here.

Tyres are subject to wear that can vary based on driving habits and road conditions, so there isn't a set timeframe on how long the original tyres should last. To help get the most out of your tyres, please refer to the “Tyres” section in your Owner’s Manual for proper tire care guidelines.

Yes. You can call your SEAT Authorised Service to renew your cover.

In case of a breakdown, an accident, theft or self-inflicted issue (flat tyre, flat battery, lack of fuel or wrong fluel), you can call your local SEAT Roadside Assistance phone number or press on the breakdown call button on the overhead panel of your vehicle if your vehicle is equipped with it for immediate help.

SEAT Roadside Assistance is free for the first 2 years (cover starts from vehicle registration date), or 3 years in case of Spain. After this initial period, it can also be extended. Contact your SEAT Authorised Service for local conditions and prices.

Roadside Assistance covers car issues you may have with your SEAT while on the road and are unable to reach a mechanic or garage.
Some of the SEAT services that are included: Roadside repair, Assistance in case of damaged lock, Assistance in case of loss or theft of the key, Assistance in case of lack of fuel or fuel error, Assistance in case of puncture or accident , Trip to pick up the repaired vehicle, Accommodation in a 4-star hotel, Continuation of the trip or transfer to home, Replacement vehicle, Transport of the vehicle or Taxi service.
Contact your SEAT Authorised Service to know more about this coverage. 

-Green Light Status: Ensure the presence of a green light on the overhead console’s 3-button module when the engine is running, signifying an active connection to our servers.

-Network Coverage: A stable cellular network is imperative for the update process. In the event of connectivity issues, the update will pause and automatically resume once connectivity is restored. Please check your vehicle is online according to privacy settings setup. Check user manual - privacy Mode chapter.

You have the option to postpone an update by selecting "Cancel" on your infotainment screen prompt. Should you reconsider, simply turning off your vehicle should prompt the notification to reappear. In any case, your local SEAT service centre can always facilitate the update.

The update process involves collecting your vehicle’s VIN, connectivity status as well as your consent for the download and installation. No personal information beyond this is gathered or retained, in strict adherence to our privacy policy.

To view your current software version, navigate to “Setup” in your infotainment menu, followed by “System Information”, where the version will be displayed.

This can be seen in the “Release Notes” section on your infotainment screen. For all models, detailed update information is provided through our mailer service.

All updates are provided to our customers at no extra charge.

Choosing not to install updates does not affect your vehicle’s warranty coverage in any way.

Updates are released via waves. Notification will be sent directly to your vehicle’s system once an update is ready for your specific car.

We kindly ask you to contact your nearest SEAT dealership for further assistance.

Yes, a reliable internet connection is essential for downloading and installing updates.

Rest assured, all personal settings and preferences will be preserved.

Occasionally, updates are focused on enhancing the vehicle's operational background systems, which may not result in noticeable changes.

Should you dismiss the update notification, simply turning off your vehicle should prompt the notification to reappear.  If you have troubles finding it, please contact your local SEAT service centre.

No, please stop charging the vehicle at the start of the installation. Ensure that the battery charge level is at least 30% for successful update installation.